Essential Duties and Responsibilities
- Develops creates and presents officer training programs. Responsible for routine and ongoing training to ensure gaps are identified during hiring and services provided.
- Conducts performance evaluation and facilitates conversations to include career interest and development opportunities for each staff member on a timely manner.
- Responsible for ongoing performance management of staff ensuring crucial conversations occur frequently (not just annually) in a private setting & in a learning format to ensure employee engagement.
- Ensures proper performance documentations are followed to lead to a decision to develop promote and/or terminate.
- Ensures 100 proactive compliance of staff completion of required licensures certifications and education follow up.
- Reviews and revises detailed reports in the Incident Management System. Communicates and educates on incidents to staff and customers on preventive measures where applicable.
- Proactively sources interviews and hires staff. Ensures proper staffing coverage daily and by shifts thru scheduling system rotations and effectively monitoring the use of overtime.
- Conducts thorough investigations of incidents unusual circumstances etc. verifying detailed information & leads interviews with each identified witness in a professional none threatening manner.
- Reviews and revises reports prepared by Officers. Makes recommendations for next steps to the appropriate party or parties involved and determines if Officer needs further educational training.
- Leads the Fire Control Team to ensure proper fire watches are executed in compliance; ensures fire drills are proactively scheduled and executed etc.
- Functions as an officer or dispatch to respond to emergency calls for assistance as back up support during peak times or if short staffed.
- Conducts rounding of facility with staff during shift changes (before or after at beginning and/or at end) to ensure staff is trained and aware of things they may have missed.
- Conducts ongoing audits on activity logs to ensure compliance.
- Exemplifies exceptional customer service to customers & peers & ensures staff does the same by demonstrating excellent communication in responses that enhance the customers perception of Security.
- Responds in an acceptable time frame using department overall score thru the interdepartmental survey results.enhance the customers perception of Security.
- Ensures organization and departmental goals/objective are developed and executed within the Public Safety Department. Reports and monitors each goal to senior leaders.
- Patrols designated areas under construction and reports deficiencies or life safety issues (per ILSM and Fire Watch) including elements surrounding fires and code reds.
- Monitors and ensures compliance with DNVGL Federal State and local laws as it pertains to OSHA and life safety requirements.
Ensures metrics are meeting expectations & adjusts as needed: overall turnover/ first year turn over interdepartmental customer service survey employee engagement scores DNV compliance etc.
Provides continuous supervision observation of behavioral health patients and adheres to nonviolent crisis intervention strategies (CPI).
Knowledge/Skills/Abilities
(EOE DFW)
6/26/18
Job Summary
Supervises a team of Public Safety Officers of between 4 10 per shifts assigned thru hiring training and performance managing throughout hospital buildings grounds and offsite locations to prevent fire theft and vandalism providing for a safe and secure environment for all patients families and employees.
Minimum Job Requirements
Required Experience:
Manager