Insight and Reporting Executive
Insight and Reporting Executive
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Job Description
At M&G our purpose is to give everyone real confidence to put their money to work.As an international savings and investments business with roots stretching back more than 170 years we offer a range of financial products and services through Asset Management Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients and superior shareholder returns.
Through our behaviours of telling it like it is owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
The Role: Insight & Reporting Executive 6 month FTC
The Insight & Reporting Executive will play a key role in creating customer insight from our Voice of Customer (VoC) infrastructure internal data as well as primary research to understand the outcomes of our customers and provide insight into the business. The Executive will ensure the reporting and insight is brought into the correct senior stakeholder forums at all levels of the business up to and including PLC board. The successful candidate will need to be able to effectively understand multiple sources of data and reports to bring these together to form insight and reporting and share with stakeholders. Working across with the customer insight team the Executive will manage both quantitative and qualitative primary research projects and contribute to the Voice of Customer program. The role requires presenting clear and wellarticulated customer insight and intelligence that will be shared at a senior level and acted upon through ongoing improvements to customer journeys experiences communications and propositions.
- Deliver the regular reporting against our customer outcomes and KPIs across the M&G Life Business.
- Utilise the Customer outcome KPI infrastructure to develop narrative uncover insights and highlight areas for deep dives.
- Work with the customer experience & journey management team and the wider business to ensure reporting is compelling insightful relevant actionable and ensure these are incorporated in customer Journey communications and product design.
- Help to embedding a customercentric culture across the business and champion the customer so we continuously put them at the heart of our activities
- Supporting in designing and building new measurement KPIs and insight within the customer outcome measurement
This role will require some travel to Reading for Team Meetings
Key Responsibilities for this role:
- Design impactful reporting based on multiple data sources
- Report and analyse key KPI metrics from all areas of the business to ensure customers to help build executive narrative
- Assist with the oversight of the insight and metric infrastructure to ensure all customer outcome data is available and accurate
- Work closely with the Governance Manager to ensure all reporting requirements are delivered in alignment with Governance Calendar
- Undertake analysis and deep dives utilising the data and working with teams around the business to deliver increased understanding
- Work with the Customer Experience and Journey Management team and the wider business to incorporate any customer insight into the reporting
Key Knowledge Skills & Experience:
- Experience creating impactful reporting design
- Delivering reporting to senior of the team to create narrative and influence the business
- Experience with utilising multiple data sources to create a combined understanding
- Experience working in customer experience within the Financial Industry is preferred
- Knowledge / working experience of data investigation and reporting including using tools such as Power BI and Qualtrics.
- Data analysis including requirements data investigation data mapping and validation.
- Good communication and stakeholder management skills
- Experience of driving initiatives forward and successfully delivering against demanding targets within a rapidly changing environment.
Work Level: Experienced Colleague
Recruiter: Phoebe
We have a diverse workforce and an inclusive culture at M&G plc underpinned by our policies and our employeeled networks who provide networking opportunities advice and support for the diverse communities our colleagues represent. Regardless of gender ethnicity age sexual orientation nationality disability or long term condition we are looking to attract promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
Ifyou need assistanceor an alternative means of applying for a role due to a disability or additional needpleaselet usknow by contacting us at:
Employment Type
Full-Time
