Senior Customer Success Manager
Senior Customer Success Manager
Posted on :
06-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
We are Plexus a fastgrowing global legal tech business in an industry that is still at the early stages and were on a mission to transform the value of legal services. Our innovative products are already loved by over 200 of the worlds leading brands including LOral Woolies CocaCola Lion and Nike. As we continue to grow our position in legal tech we have big plans for our products future incorporating AI to drive further growth and innovation.
Plexus people are relentlessly curious and dedicated to challenging the status quo. We are client obsessed we believe in being the best version of ourselves we start with a growth mindset and positive intent. We set the bar high are outcomefocused and avoid anything that gets in the way of achieving great results. We embrace change as there are no maps for our journey ahead. This is an exciting opportunity for those who thrive in a dynamic and evolving environment.
As our Senior Customer Success Manager you will play a critical role in driving our growth and helping our clients achieve longterm success with Plexus. Your primary responsibility will be to increase Net Revenue Retention across a portfolio of customers to 115. Youll work with diverse clients to understand their individual needs define the value Plexus delivers and guide them toward achieving impactful business outcomes with our solutions.
Building deep meaningful relationships with key stakeholders is essential to this role. By fostering strong partnerships youll create winwin scenarios that ensure clients maximize the value of our platform. As a trusted advisor you will help clients implement automation strategies that empower them to focus on what matters most.
The role is open to either Melbourne or Sydney.
Responsibilities
Own the customer relationship ensuring clients achieve their desired outcomes on our platform.
Manage and present executive business reviews to demonstrate value progress and areas for growth.
Lead renewal and expansion discussions negotiating terms that benefit both Plexus and the client.
Collaborate with crossfunctional teams to ensure alignment on customer goals and provide a unified approach to customer success.
Act as a strategic advisor guiding clients in building longterm automation strategies that drive productivity and impact.
Desired Outcomes
Achieve renewal rates of 98 and an expansion rate of 10
Effectively manage escalations to resolution
Oversee an Annual Recurring Revenue (ARR) of $3M in a tech B2B platform environment
Your Background
Your will have experience in Customer Success in managing a portfolio of clients ideally within a tech B2B environment.
You will have a background in account planning executive presentation opportunity discovery best practices and issue diagnosis.
Strong commercial acumen with a keen ability to spot define and qualify growth opportunities.
Confidence in engaging with highlevel stakeholders and CLevel Executives
Exceptional grit and resilience with the ability to adapt to changing priorities quickly.
Why Plexus
Take ownership: Manage processes and influence our growth goals.
Work at pace: Were a growth startup so we can build and iterate quickly.
Create difference: Identify and implement positive change.
Key role massive impact: Be a key advocate and champion for us in the market.
Grow with us: Own your career path and influence Plexus future.
Mentorship matters: Learn from a supportive and experienced manager.
Hybrid Work Model: Three days in two from wherever!
Career development: Many of our team members have been promoted from within
Ready to make a real impact We are! Apply now and lets rewrite the future of legal tech together.
Plexus is an equal opportunity employer. We welcome and encourage applications from all backgrounds communities and industries and are committed to having a diverse team who together will kick huge exciting and impactful goals.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
