Technical Product Manager - Unified Communications
Technical Product Manager - Unified Communications
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Job Description
Who we are:
For over 20 years Global Relay has set the standard in enterprise information archiving with industryleading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company we are not your typical technology company. Global Relay is a careerbuilding company. A place for big ideas. New challenges. Groundbreaking innovation. Its a place where you can genuinely make an impact and be recognized for it.
We believe great businesses thrive on diversity inclusion and the contributions of all employees. To that end we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other completely free of barriers.
We encourage you to apply if your qualifications and experience are a good fit for any of our openings.
Your role:
The Product Management team is responsible for executing product strategy prioritizing and aligning roadmaps and for researching and defining enhancements and upgrades to Global Relay services. They ensure our services solve important and urgent market problems.
Global Relay requires an experienced Technical Product Manager (TPM) to assume ownership of specific components / features of Global Relays Common Platform. They work closely with their agile team(s) other TPMs and Product Management to deliver on the product roadmap driving new products and features through the development process.
Working with Product Management the TPM will define detailed business requirements user stories and acceptance criteria for specific features and collaborate with their Team Leads Architects and UI/UX to ensure high quality designs are produced. TPMs will also attend daily standups groom their teams backlog plan sprints accept completed stories monitor progress report status and be involved in key release activities including documentation and training.
Your responsibilities:
Working in a dynamic team environment the TPM is responsible for:
- Owning the up and down responsibility for the delivery of their component / feature
- Collaborating with senior product management sales support clients and other TPMs to produce and manage their components backlog and contribute to the product roadmap
- Translating product roadmap initiatives and feature requests into models workflow diagrams epics user stories acceptance criteria and other suitable artifacts
- Collaborating with other TPMs Architects UI/UX and Team Leads to drive requirements through the design phase
- Identifying and coordinating crosscomponent dependencies throughout the development process
- Working with Product Management Development and other departments to actively remove obstacles blocking progress and ensuring program is within schedule
- Prioritizing and grooming their team(s) backlog
- Attending daily standups with your Product Manager and other TPMs in your product team
- Attending daily standups grooming sprint planning demos retrospectives and other team meetings with your Agile team(s)
- Sharing Scrum Mastering duties with other members of your team
- Creating work estimates tracking progress and reporting status in the form of burn up/down charts and dashboards
- Supporting Product Management Marketing Sales Provisioning Professional Services Technical Documentation Training and Technical Support throughout therelease process with training documentation announcements and other release activities
- Understanding the design business logic and technical architecture of their platform components and how those components interact with the rest of the platform
- Serving as the primary product expert (functional not technical) for the components for which you are responsible
About you:
- Degree in Engineering Computer Science or related technical field
- 35 years of experience as a technical program/product manager or product owner
- Experience with Agile and Scrum development methodologies
- Ability to communicate effectively with both technical and nontechnical individuals
Nice to have:
- Experience as a software developer/engineer
- Experience with a SaaS messaging or enterprise software company
- Experience delivering projects using java open source big data technologies (distributed storage computation search queue etc.
- Experience drive crossteam initiatives and collaborate with stakeholders across the organization
- Strong requirement elicitation analysis domain modelling use case modeling workflow design and documentation skills
- Experience planning monitoring and reporting on project status for multiple initiatives/teams
Compensation:
Global Relay advertises the pay range for this role in compliance with British Columbias pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise skills education and professional background.
The range below reflects the expected annual base salary which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy culture and values. We aim to foster an inspiring work environment and support employees worklife rhythms. We provide a comprehensive extended health benefits program including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days which increase based on tenure. Other benefits include: Paid sick days maternity/parental enhancement program corporate bonuses and an RRSP contribution matching program.
For Vancouverbased employees we provide a subsidized meal program courtesy of our talented inhouse culinary team!
What you can expect:
At Global Relay theres no ceiling to what you can achieve. Its the land of opportunity for the energetic the intelligent the driven. Youll receive the mentoring coaching and support you need to reach your career goals. Youll be part of a culture that breeds creativity and rewards perseverance and hard work. And youll be working alongside smart talented individuals from diverse backgrounds with complementary knowledge and skills.
Global Relay is an equalopportunity employer committed to diversity equity and inclusion.
We seek to ensure reasonable adjustments accommodations and personal time are tailored to meet the unique needs of every individual.
We understand flexible work arrangements are important and we encourage that in our work culture. Whether its flexibility around work hours workstyle or lifestyle we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.
To learn more about our business culture and community involvement visit www.globalrelay.
Required Experience:
IC
Employment Type
Full Time
