Director of Client Solutions
Director of Client Solutions
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Job Description
GENERAL DESCRIPTION
The Director of Client Solutions is responsible for overseeing the endtoend of Client onboarding for complex client solutions and implementations globally. This role ensures that client solutions are effectively designed integrated and executed across multiple regions meeting performance cost and service expectations.
ESSENTIAL JOB FUNCTIONS
- Assesses business needs and evaluates existing systems to determine appropriate integrated solutions.
- Prepares specifications for use in the development process.
- Oversee compliance with all related company policies and other regulatory requirements associated with the project.
- Develops Standard Operating Procedures and directs training of the implementation team and staff on requirements.
- Develop and execute global implementation strategies to support business growth and client success. Align with the companys overall objectives and operational goals.
- Oversee the seamless integration of new clients into the companys logistics network ensuring tailored supply chain solutions that meet client requirements.
- Implement standardized global best practices ensuring consistency and efficiency across all implementation projects.
- Partner with sales operations IT and customer service teams to ensure alignment and successful of client implementations.
- Ensure all implementations adhere to regulatory compliance and contractual obligations across various global markets.
- Ensure Client solutions meet established key performance indicators (KPIs) to measure the success of implementations ensuring continuous improvement and reporting progress to executive leadership.
- Leverage technology to streamline implementation processes enhance visibility and improve customer experience.
- Serve as a key point of contact for customers during the implementation phase ensuring a seamless transition and longterm success.
- Recruit mentor and develop a highperforming global solution design team to drive efficiency and innovation.
- Other duties as assigned
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL REQUIREMENTS
- Talking hearing and using hands to operate computer equipment
- Vision abilities required by this job include close vision and the ability to adjust focus
- Position will require regular and punctual attendance as well as presence onsite at the assigned work location
OTHER SKILLS/ABILITIES
- Proven track record of managing largescale global implementation projects within a 3PL environment.
- Strong understanding of supply chain technologies transportation management systems (TMS) and warehouse management systems (WMS).
- Excellent leadership communication and stakeholder management skills.
- Ability to manage multiple projects in a fastpaced global environment.
- Experience working with diverse cultures and understanding international trade regulations is a plus.
- Experienced in all areas of transportation logistics and supply chain operations.
- Proficient in project management methodologies with a focus on developing solution driven strategy plans to achieve goals implementing business requirements analysis and testing processes and identifying timeline constraints and risks.
EDUCATION AND EXPERIENCE
- Bachelors Degree in Information Technology or related field
- Minimum 7 years IT experience including application development IT project management and supervision of technology systems.
- Minimum 3 years supervisory or managerial experience required.
CERTIFICATIONS AND LICENSES
- Professional certification may be required in some areas
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Required Experience:
Director
Employment Type
Full-Time
