Manager ATI
Manager ATI
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$ 113000 - 172000
1 Vacancy
Job Description
Robert Half one of FORTUNEs Worlds Most Admired Companies and a Fortune 100 Best Companies to Work For is hiring for a Manager ATI to join the ATI Salesforce Competency Center department. The Manager ATI will manage and lead a technical team to develop support and maintain assigned applications. They will work closely with Functional Leads other Managers Directors VPs and sometimes directly with business owners to promote the effective operation of the overall department and to resolve issues as well as suggest new processes and systems in support thereof.
This person is responsible for one or all stages of system development implementation testing and problem resolution often including minor enhancements fixes and upgrades. The Manager ATI is responsible and accountable for design code verification testing and/or implementation by development members. They are responsible for technical specification design and system architecture ensuring the ongoing integrity of these systems at increasing scale.
What Youll Do
- Engages with business owners ATI counterparts and project delivery team members to understand clarify and document objectives and success factors for solutions in support of company strategic objectives.
- Manages the global design of solution architecture artifacts and policies to improve predictability and efficiency of operations and the solution delivery process.
- Leverages existing technical standards to design solutions for projects. Provides ownership of those designs for the lifespan of the application.
- Provides technical guidance in ensuring optimal and implementation.
- Ensures proper code and design reviews are conducted.
- Ensures proposed solutions are fully tested as appropriate before delivery.
- Provides updates guidance and recommendations related to technology solutions and projects to staff impacted ATI teams Corp Services/Protiviti business teams and Sr. ATI Management.
- Manages application analyses requirements/design development testing deployment and support.
- Collaborates and consults with ATI Leadership managers and business owners to provide support during the solution delivery and application support phases managing enhancements maintenance priorities and tradeoffs as applicable.
- Manages application operations and maintenance.
- Partners with and obtains feedback from technical discipline owners and experts to maintain a clear understanding and awareness of current technical standards and direction; provides feedback on standards based on project experiences and user needs.
- Performs resource planning aligned to current approved and prioritized efforts.
- Leads/ensures estimation efforts identifies resource needs for work ensures skilled resources are available when required manages work to available capacity.
- Ensures resources are properly trained.
- Ensures budgets and schedules are realistically set and attained.
- Recommends and implements changes to methods and practices.
- Responsible for personnel actions including hiring onboarding firing promotion development discipline and employee compensation.
- Provides coaching guidance mentoring to direct reports and next level down where and when appropriate.
- Leads effective collaboration not only in immediate team but also with other IT teams verticals dev team and business partners to improve efficiencies and support quality deliverables.
- Monitors the collaborative process and makes adjustments as needed.
- Understands and manages department and Robert Half personnel practices/policies; keeps direct reports and staff updated on general Corporate information.
- Keeps direct reports and staff updated on general Corporate information.
- Demonstrated track record of inclusion and cultural awareness.
- Interacts with customers and staff on technical design issues and resolutions.
- Collaborates with management of Production/Operations teams in addressing production issues.
- Establishes Service Level Agreements (SLAs) and ensures that all applications that are running in various environments meet or exceed stated SLAs.
- Ensures optimal cost of operations proposing next gen updates to the architecture as warranted.
- Ensures proper code and design reviews are conducted for enhancements.
- Proposes and evaluates new initiatives; providing and responding to feedback.
- Manages oncall support for production systems on a rotating schedule.
What Youll Need
- Bachelors degree in ITrelated field or equivalent years of experience.
- Demonstrated leadership of peers in a fastpaced Global IT environment.
- Strong knowledge of and experience with IT tools and technologies required by the unit as well as IT processes and methodologies. Most ATI management roles will include at least some aspects of:
- Ability to diagnose and resolve complex problems quickly.
- Strong debugging skills.
- Experienced in full lifecycle software development including analysis design development testing and implementation.
- Understanding of objectoriented analysis and design techniques.
- Ability to create project software design functional architecture or other related artifacts.
- Familiarity with process modeling techniques.
- Knowledge of process definition and continuous improvement methodologies.
- Understanding of Cloud Server Networking modern operating system provisioning.
- Ability with passion for selflearning to remain current with emerging new technologies.
- Knowledge of DevOps processes CICD implementations and software and infrastructure automation.
- Understanding of Technical and Deskside support processes.
- Understanding of endpoint monitoring and support tools (examples: backup vpn antivirus patching and encryption).
- Command of standard Office suite particularly Microsoft Excel or an alternate reporting tool.
- Strong knowledge of and demonstrated practice in customer service business acumen IT infrastructure technologies enduser experience and technology project delivery preferred.
- Must be able to work in a highly dynamic and fastpaced environment.
- Must be able to work independently and apply good judgment.
- Must be able to work within a team both as a leader and as a team member.
- Must be able to analyze circumstances or data that require evaluation of a variety of factors including an understanding of current business trends.
- Excellent written and verbal communication skills.
- Must be able to convey knowledge to customers peers and managers of widely diverse skill levels.
- Excellent customerservice orientation.
- Strong working relationships with staff and ATI Leadership (VPs Directors Sr. Managers and Managers) as well as Business Teams and Leadership (Corp and Front Office).
- International experience in order to build global partnerships ideal.
- Strong affinity for a diverse and inclusive workplace essential.
- Ability to manage delivery and build effective direct reports and ad hoc teams.
- Enforce KPIs used for measuring results and performing lookbacks on completed projects.
- Ability to identify overlapping projects and make appropriate recommendations on course of action.
- Ability to manage delivery and build effective direct reports and team.
The typical annual salary range for this position is shown below and is negotiable depending upon experience and location. The position is eligible for a discretionary annual bonus.
$113000.00 $172000.00We offer exceptional earning potential and a competitive benefits package including group health insurance benefits (medical vision dental) FSA and HSA healthcare accounts life and accident insurance adoption and fertility assistance paid parental leave of up to 6 weeks and short/long term disability. Robert Half provides paid time off for vacation personal needs and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is prorated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible) with an employer match of 100 on the first 3 of your contributions for eligible employees. Learn more at roberthalfbenefits/Resources.
Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran
As part of Robert Halfs Corporate Services facility employment process any offer of employment is contingent upon successful completion of a background check.
Robert Half is committed to being an equal employment employer offering opportunities to all job seekers including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position please contact us by sending an email to or call 1.855.744.6947 for assistance.
In your email please include the following:
The specific accommodation requested to complete the employment application.
The location(s) (city state) to which you would like to apply.
For positions located in San Francisco CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
For positions located in Los Angeles County CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Experience:
Manager
Employment Type
Full-Time
