Data Analyst Complaints - Transform Insight into Meaningful Change
Data Analyst Complaints - Transform Insight into Meaningful Change
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Job Description
Full Time Permanent 37 hours per week
Closing Date: 11th April 2025
Your Analysis. Our Customer Experience. Real Business Impact.
At Curo we believe that within our data lies the key to transforming our services. Were looking for a skilled and curious data analyst to join our Data & Insight Team. This role partners with our Complaints Team to unlock the stories behind our customer feedback and drive meaningful improvements.
This isnt just about building dashboards or running reports. Its about digging deeper asking the right questions and finding patterns that others might miss.
Youll be at the intersection of data and customer experience maintaining our crucial Complaints Triggers database through handson work in our systems and extracting valuable insights that will shape how we deliver services across our organisation.
Imagine turning customer frustrations into opportunity converting raw data into actionable intelligence that reduces complaints and enhances satisfaction.
What youll be doing
- Connect complaints to their root causes in our Triggers database handson detective work with real impact
- Bring our Power BI reports to life tell the story behind the numbers to stakeholders who can make change happen
- Train our feedback analytics tool to spot emerging themes turn customer frustrations into improvement opportunities
- Lead research that gets to the heart of problems combine data insights with process knowledge to find real solutions
- Partner with teams across Curo transform your data discoveries into service improvements customers will notice
What youll get in return
Beyond a competitive salary of 42845 and the chance to make a real difference every day youll get:
- 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
- Your birthday off as an extra holiday
- Up to 10 matched pension contribution
- Hybrid working 3 days onsite 2 days home)
- Flexible benefits which might include a Health Cash Plan
- Access to an Employee Assistance Programme for your own wellbeing
More about you
Our ideal candidate brings strong analytical skills and a passion for improving customer experience. Youll be naturally inquisitive enjoying the challenge of solving complex problems through data.
Were looking for someone comfortable with both structured and unstructured data skilled in Power BI Excel and SQL who can forensically explore information to identify trends and root causes.
Youll need an eye for detail and the patience to maintain our crucial Complaints Triggers database through manual review and data entry when required. This handson approach is essential to connecting complaints with their underlying causes.
Strong communication skills are vital youll build relationships present findings that may highlight opportunities for team improvement and use storytelling abilities to gain buyin for your recommendations.
This role is ideally suited for a data professional who wants to see their analysis drive tangible improvements in customer experience and business performance.
About Curo
Were a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. Were proud to be among the UKs top 100 companies to work for and the 5th best housing association nationwide.
We actively welcome applications from candidates who identify as disabled LGBTQ from ethnic minority backgrounds and from our Curo customers with the relevant skills.
Were committed to making our recruitment process accessible to everyone if you need any adjustments to help you apply or interview please contact our recruitment team at
INDMED
About Curo
Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. Were one of the largest housing associations in the South West and an expanding house builder using our profits to create more affordable housing in our communities.
Our values are at the core of how we work. We care about our colleagues and their wellbeing and recognise their sense of pride in the work they do to support our customers.
Were proud to say that since 2016 we have been ranked by Best Companies as being in the UKs top 75 Large Companies to work for. Were also listed in the top 10 best housing associations to work for in the country and among the top 25 best companies to work for in the South West!
One more thing
We provide homes and services to a community that is diverse. We recognise that we need to do more to ensure that the colleagues in our organisation better reflect and understand the community we serve and for that reason we particularly welcome applications from people with diverse backgrounds and abilities. We are a recognised disability confident employer and we have also signed up to the Social Housing AntiRacism Pledge (SHARP). We guarantee to interview all disabled black or minority ethnic applicants who meet the minimum essential criteria for our vacancies.
If you need support to assist you to make an application or attend an interview then please email our recruitment team at and we will be happy to help.
Benefits
Birthday leave
Holiday trading
Hybrid working
Life assurance
Online shopping
Pension
Documents
Required Experience:
IC
Employment Type
Full-Time
