Junior QA and Tech support Engineer
Junior QA and Tech support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Junior QA Engineer Duties:
Functional and NonFunctional Testing: Conduct thorough functional and nonfunctional tests to ensure software meets functional specifications and performance standards.
Test Case Design: Design develop and maintain detailed test cases and test scripts based on software requirements user stories and technical specifications.
Bug Reporting: Identify document and track defects in the software using bugtracking tools. Work with development teams to reproduce diagnose and resolve issues.
Regression Testing: Perform regression testing to ensure that new code changes do not negatively affect the existing functionality of the software.
Tech Support Duties:
User Issue Diagnosis and Resolution: Diagnose and resolve userreported issues related to software. Provide prompt solutions and assistance to ensure minimal downtime.
Documentation: Create and maintain user manuals standard operating procedures (SOPs) and other technical documentation to assist users and internal teams.
Client Communication: Communicate effectively with clients to gather information provide support and resolve any technical queries or issues. Ensure a positive experience for all clients.
Required Skills & Qualifications:
Bachelors degree in computer science Information Technology or a related field (or equivalent work experience).
Strong attention to detail and an analytical mindset.
Familiarity with software testing techniques methodologies and bug tracking tools.
Basic knowledge of software troubleshooting and technical support practices.
Excellent written and verbal communication skills.
Ability to work collaboratively with crossfunctional teams.
Strong problemsolving abilities and a proactive attitude.
Experience with test case design and is a plus.
Basic understanding of coding/scripting (e.g. Java Python or similar) is a plus but not required.
Preferred Skills:
Experience with software testing tools (e.g. Selenium JIRA).
Experience in providing technical support in a SaaS or software environment.
Knowledge of ITIL frameworks or customer support methodologies.
Required Experience:
Junior IC
Employment Type
Full-Time
