Associate - Dispute Resolution
Associate - Dispute Resolution
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Company Overview
Interactive Brokers Group Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich CT USA with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades known for our cuttingedge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks options futures currencies bonds and funds to clients in over 200 countries and territories. We serve individual investors and institutions including financial advisors hedge funds and introducing brokers. Our advanced technology competitive pricing and global market help our clients to make the most of their investments.
Barrons has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic multinational team and be a part of a company that simplifies and enhances financial opportunities using stateoftheart technology.
Position Details:
Interactive Brokers is looking for an individual to research client and regulatory complaints using both inhouse tools and external sources such as Bloomberg to resolve client issues in a written manner that is professional and compliant with internal policies practices and procedures.
The candidate should possess general market knowledge in futures options and the equities markets. Previous client service experience in a financial services or banking operations environment is preferred.
Key Responsibilities:
- Investigate and present a resolution for complaints that may relate to a variety of topics such as:
- Order routing order status or inquiries such as nonexecution delayed or erroneous .
- Funding issues such as deposit or withdrawal delays thirdparty fees on funding and processing of position transfers
- Statement and tax issues such as dividend reporting cost basis issues and tax reporting discrepancies
- Level of satisfaction with client service received.
- Compose clear and concise summaries of issues requiring internal escalation to the relevant department.
- Provide research for IBKRs Legal and Compliance team in response to claims submitted to local regulators.
Qualifications:
- Bachelors or advanced degree in Finance Economics Business Administration or other related field. Or equivalent work experience
- Minimum of 3 years of financial services industry experience; experience handling client complaints preferred
- Fluency in English and any additional language is a plus.
- Strong interpersonal verbal and written communication skills
- Working knowledge of PC technologies including Microsoft Word & Excel
Company Benefits & Perks:
- Competitive salary package.
- Performancebased annual bonus cash and stocks
- Hybrid working model 3 days office/week
- Group Medical & Life Insurance
- Modern offices with free amenities & fully stocked cafeterias
- Monthly food card & companypaid snacks
- Hardship/shift allowance with companyprovided pickup & drop facility*
- Attractive employee referral bonus
- Frequent companysponsored team building events and outings
* Depending upon the shifts.
**The benefits package is subject to change at the managements discretion.
Required Experience:
IC
Employment Type
Full Time
