Renewal Manager
Renewal Manager
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
Who We Are; What We Do; Where Were Going
Magnet Forensics is a global leader in the development of digital investigative software that acquires analyzes and shares evidence from computers smartphones tablets and IoTrelated devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies communities and countries.
Serving over 4000 customers in over 100 countries our solutions are playing a crucial role in modernizing digital investigations helping investigators fight crime protect assets and guard national security.
With employees based around the world Magnet Forensics has been expanding our global presence with offices in Waterloo and Ottawa Canada; Atlanta GA Herndon VA Westminster CO; and Singapore. As a part of Magnet Forensics you can expect to make a difference in the world no matter what role you play. Youll be supported through learning and development not to mention an incredible team with unbelievable talent and integrity.
If you think you would be the right person to join our team working towards this goal we would love to hear from you!
Your Role
The Renewal Manager is accountable for customer retention through the renewal process. The position is responsible for driving managing and closing assigned opportunities within the assigned territory that are up for renewal. This position requires a strong knowledge of systems and process selling the ability to manage and close large volumes of opportunities.
What You Will Accomplish
- You will work with Sales and Customer Success to maximize revenue retention.
- You will be the inside point of contact for all channel partners and manage all aspects of relations between Magnet Forensics channel partners and end users to close renewal available opportunities.
- Completing the renewal lifecycle management including all administrative tasks such as obtaining Purchase Orders when required forecasting quoting agreement negotiations and order creation and submission.
- Achieve / exceed quarterly renewal targets.
- Drive ontime or early renewals.
- Analyze customer renewal data and current renewal agreements to determine retention strategy identify upsell and crosssell opportunities and identify atrisk renewal clients early in the cycle.
What We Are Looking For
- Were looking for someone who checks off most but not all of the boxes listed in skills and experiences. Its more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of than to find folks who have been there done that. We want to be part of your development journey and well learn as much from you as you learn from us.
- There are a couple must haves but we will keep that list short:
- 23 years of relevant job experience in a similar role or related function (such as Inside Sales Sales Operations Services Renewals) B2B sales or account management focused on customer renewals within technology or software industry.
- Working knowledge of renewals renewal programs nurture programs loyalty programs and strategies that support revenue growth from existing customers.
- Strong numbers skills
- Ability to multitask in a fastpaced environment is required.
- Organized process oriented and close attention to detail is required.
- Team Player that enjoys sharing credit for collaborative efforts
- Salesforce or other CRM experience preferred.
The Most Important Thing
- Were looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:
- CARE We care about each other and our mission to make a difference in the world.
- OWN We are accountable for our results while never forgetting to act with integrity empathy and respect.
- DEDICATE We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
- EVOLVE We are constantly innovating and exploring new ways to work together to make an impact with our work.
Compensation & Benefits
- The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and jobrelated factors such as qualifications experience knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview the Talent Acquisition Partner can share more information with you.If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary variable).
- Compensation Range:
- MIN:49700 MID: 71000 MAX: 92300 Currency: GBP
- Magnet is proud to offer benefits such as:
- Generous time off policies
- Competitive compensation
- Volunteer opportunities
- Reward and recognition programs
- Employee committees & resource groups
- Healthcare and retirement benefits
Here at Magnet Forensics we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If youre interested in this role but do not meet all of the qualifications listed above we encourage you to apply anyways.
Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race colour religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. We are committed to providing an inclusive accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact should you require any accommodations.
All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each positions job duties among other factors in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.
US Applicants: Magnet Forensics participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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