Service Manager Location(s) Missoula Montana JOB TITLE: Service Manager GENERAL JOB SUMMARY:This position will be responsible for managing and supervising all aspects of service operation under the guidance of the store manager. ESSENTIAL DUTIES & RESPONSIBILITIES: Ensure excellent internal and external customer service and communication Demonstrate ability to effectively work with a team Assist with recruiting hiring training monitoring & evaluating staff Supervise all service personnel & operations Ensure & / or demonstrate application of mechanical & computer application expertise Organize work for efficient & quality operation Assign tasks schedule work hours Monitor inventory levels Promote/ assist with parts sales Maintain knowledge of all service processes & equipment Direct or participate with giving repair estimates Oversee and/or perform repair work & necessary scheduled maintenance Ensure neat clean attractive appearance & safety of service area Troubleshoot problems Provide feedback/ operating reports for store manager Maintain adherence of policies / procedures Prompt attendance & neat appearance Other duties as deemed necessary by the store manager MINIMUM QUALIFICATIONS: High school degree GED or equivalent work experience Excellent organizational scheduling & communication skills Excellent leadership & supervisory abilities (ability to lead & supervise several technicians) Excellent customer/ shop service commitment Able to lift up to 50 pounds and be able to stoop bend twist push & pull reach & lift overhead go up & down steps Knowledge of & ability to utilize service/mechanical tools & devices Ability to conduct thorough truck inspections & repair functions Due to the nature of the position and the potential impact of drug use on the individuals ability to perform jobrelated employment responsibilities and the safety of other employees any offer of employment will be conditioned on a preemployment postoffer drug test. PREFERENCES: Valid CDL & good driving record Microsoft Office knowledge Proficiency with Computer Applications (including but not limited to diagnostics training vendor websites) Benefits for Employees working 30 hours and over weekly:PTO; Health Plan including Medical Dental Vision Rx; Life/ ADD; FSA; ESOP; 401K
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