Ohio Benefits and Legacy Systems Help Desk Supervisor
Ohio Benefits and Legacy Systems Help Desk Supervisor
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Job Description
The ideal candidate at minimum must have the following:
OPTION 1:
- Completion of undergraduate core program in social or behavioral science or premedicine
AND
- 24 mos. exp. in delivery of human services or medical assistance in governmental community or private human support services agency or medical provider
AND
- 6 mos. exp. in management
AND
- 12 mos. exp. in supervisory principles/techniques.
Option 2:
- Or completion of graduate core program in social or behavioral science or medicinerelated field
AND
- 18 mos. exp. in delivery of human services or medical assistance in governmental community or private human support services agency or medical provider
AND
- 6 mos. exp. in management
AND
12 mos. exp. in supervisory principles/techniques.
Or
- Equivalent of minimum class qualifications for employment noted above.
Tips For Your Application
When completing the different sections of this application be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.
Pay Information
This position is in the State of Ohios E1 Pay Schedule Pay Range 14. Unless required by legislation or union contract starting salary will be the minimum salary of that pay range (step 1 currently $37.53 per hour). These ranges provide a standardized pathway for pay increases. With continued employment new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.
Pay Range 14
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Hourly
$37.53
$43.55
$41.80
$44.07
$46.56
$49.15
$51.19
$53.58
Annual
$78062
$82514
$86944
$91666
$96845
$102232
$106475
$111446
Months of Employment
At Hire
6 months
18 months
30 months
42 months
54 Months
66 Months
78 Months
EEO Information
To speak to our EEO Coordinator or to request an ADA reasonable accommodation please email us at
Background check information
The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.
Office of Family Assistance
What Youll Do
The Ohio Benefits and Legacy Systems Help Desk Supervisor monitors the statewide systems in coordination with policy and other vendors to ensure compliance with laws rules and regulations. The helpdesk supervisor manages their staff of approximately 7 to assist customers with system related issues and find effective solutions.
Plan direct and oversee statewide guidance for counties and providers to ensure compliance with state and federal laws rules and regulations.
Monitor statewide systems (e.g. Ohio Benefits CRISE CSS/IVR EDMS) to ensure consistent application across counties and adherence to performance standards.
Work with policy areas (e.g. SNAP Cash Assistance) OIS DAS external vendors and other program offices to identify and solve system issues.
Use available systems to troubleshoot issues and assist users in finding acceptable solutions.
Research inquiries in the Ohio Administrative Knowledge System (OAKS).
Work with the EPPICard and Electronic Benefit Transfer (EBT) systems.
Approve access to Ohio Benefits through the Identity Management System (IMS) and allocate roles for PRC tool requests.
Track user access and ensure proper revocation for exiting employees following audit requirements.
Provide documentation for system audits and recommend policy changes to improve benefit calculations and issuances.
Supervise assigned staff including:
Assigning work providing direction and making hiring recommendations.
Reviewing work giving feedback and setting employee goals.
Conducting performance evaluations and monitoring staff performance.
Approving or denying leave requests and recommending disciplinary actions.
Conducting staff meetings and encouraging professional development.
Perform additional duties such as:
Participating in meetings training and travel as needed.
Responding to inquiries.
Using a computer to produce documents reports and maintain logs and records.
Schedule:Monday Friday 8AM5PM
Travel: Travel required as needed. Must provide own transportation or in
PN(s):
The State of Ohio is a drugfree workplace which prohibits the use of (recreational /nonmedical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio DrugFree Workplace Policy (HR39 and as outlined in the posting.
Who We Are
The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
- Public Assistance
- Workforce Development
- Unemployment Insurance
- Adult Protective Services
- Child Support
Public service is an honorable way to serve the community in a handson dedicated way. You can make a difference in someones world!
Guiding Principles
- We will be a leader in customer satisfaction.
- We will have a reputation that attracts and retains talented diverse and dedicated employees.
- We get better at what we do everyday.
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible fulltime and parttime employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems such as OPERS STRS SERS and HPRS&Optional Deferred Compensation Ohio Deferred Compensation
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Required Experience:
Manager
Employment Type
Full-Time
