Information Technology Support Specialist
Information Technology Support Specialist
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Job Description
POSITION OPEN UNTIL APRIL 18th
SUMMARY: Under close supervision provides basic technical support functions for Teton County or a major
County department; provides technical support and maintenance duties for Information Technology (IT) system
operations; troubleshoots and resolves basic problems and maintains standard computer applications.
PRIMARY DUTIES AND RESPONSIBILITIES:
Essential functions as defined under the Americans with Disabilities Act may include any of the following representative duties knowledgeand skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assignedduties which are not listed below; reasonable accommodations will be made as required. The job description is subject to change at any timeby the employer. Essential duties and responsibilities may include but are not limited to the following:
Information Technology Support Specialist
Responds to client inquiries and requests for service; interviews user to collect information about technology
problems and technical issues and leads user through diagnostic procedures to determine source of error;
researches and isolates error sources and implements technical solutions to resolve user problems; duties
may vary according to job assignment and work skills. Performs at an advanced level and acts as an
escalation point for IT Technicians refers issues beyond their skill level to higher level technical staff and
tracks problems until resolution. Documents work completed; maintains work log of service requests
equipment malfunctions errors and failures.
Provides technical support training and assistance to employees; explains IT issues and resolves problems
according to County standards guidelines and procedures; follows up with users to verify the basic
functionality of the users systems.
Performs maintenance and repairs of workstation hardware peripherals and appropriate drivers and firmware;
provides troubleshooting for County enterprise software applications. Assists with troubleshooting operational
issues in the network. Gathers information regarding server access issues for escalation.
Provides technical troubleshooting of printer malfunctions. Modifies copier configurations as requested by users.
Assists users with Website questions additions deletions and modifications escalates as appropriate.
Implements active directory user access changes password resets email configuration changes.
Performs new user onboarding including account creation group additions door access and card creation.
Performs departing user offboarding including account deletion shared mailbox conversion and door access
deactivation.
Supports the relationship between the Teton County staff and the general public by demonstrating courteous
and cooperative behavior when interacting with visitors and County staff; maintains confidentiality of workrelated issues and County information; performs other duties as required or assigned.
MINIMUM QUALIFICATIONS:
Education and Experience:
High School Diploma or GED required
13 years experience
Required Licenses and Certifications:
Must possess a valid Wyoming/Idaho Drivers License and maintain an acceptable driving record.
Acquire and maintain CompTIA A and CompTIA Security or CompTIA Network or
CompTIA Server certifications.
Required Knowledge of:
County policies and procedures.
Advanced principles of IT operating systems and technical support.
Safety rules and regulations occupational hazards and safety precautions in IT work sites.
Required Skills in:
Operating computer systems related software applications and peripheral devices.
Effectively communicating job related technical terminology both verbally and in writing.
Learning to perform basic initial computer troubleshooting by analyzing descriptions from customers.
Using basic tools equipment and procedures for installing repairing and maintaining computer software
hardware and peripherals.
Providing technical support and training to County departments and personnel.
Establishing and maintaining effective working relationships with other staff.
Communicating effectively verbally and in writing.
Physical Demands/Work Environment:
Work is performed in a standard office and around County facilities; full manual dexterity and visual acuity are
required to work in confined spaces and use precision tools and equipment; requires vision capacity to perform
fine calibrations and differentiate between colored wires.
Required Experience:
Manager
Employment Type
Full-Time
