Voice Agent - Process Associate - English On site Johannesburg
Voice Agent - Process Associate - English On site Johannesburg
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Salary Not Disclosed
1 Vacancy
Job Description
Inviting applications for the role of Voice Agent Process Associate English On site Johannesburg
The Fraud Telephone Assistant will be responsible for answering incoming calls related to fraudulent activities and assisting clients in resolving their issues. You will be required to analyze fraud data and identify potential fraudulent activities answer inquiries and questions handle complaints troubleshoot problems and provide information related to product/services.
Responsibilities
The candidate will be responsible for managing all call assigned by the client within their working shift complying with the expected quality parameters customer service levels as well to comply with the regular trainings and updates the client requires to operate seamlessly. The work scope includes but is not limited to:
Fraud Detection
Servicing customers by answering product and service questions and advising about other products and services
Resolving product and service problems
Reviewing and making changes on customers account when needed
Handling complaints
Handling inbound and outbound calls (Spanish & English)
Adhering to compliance policy
Customer Service Oriented
Qualifications we seek in you!
Minimum Qualifications
High school diploma
85 English proficiency
Basic knowledge on Word Excel
Basic knowledge on internet navigation
Flexibility Schedules
B1 English Level Minimum
Preferred Qualifications/ Skills
Background on Customer service (desired but not mandatory)
Fraud detection experience (desirable but not a must)
Relevant experience .
What can we offer
Attractive salary and benefits such as Medical Aid Retirement and risk benefits
Work in a multicultural environment;
Various trainings (technical & soft skills);
Development opportunities in a growing multinational company;
In case Genpact does not respond to your application within 30 days please consider it was not successful for the current recruitment process for this role.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit www.genpact . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
IC
Employment Type
Full-Time
