Concierge-Breakfast Attn early morning shifts
Concierge-Breakfast Attn early morning shifts
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1 Vacancy
Job Description
We are hiring a Concierge
Love serving others Making someone smile Great at giving restaurant and entertainment advice as well as directions in your area The hotel concierge is an important role at any full service hotel in providing the guest with the total Guest Experience. You are the goto person the guest will come to for ideas on how to make their visit the most it can beand you armed with the knowledge of the areas best expected attractions makes their stay memorable for years to come
The Role:
Respond to guest requests for special arrangements or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers.
Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Gather summarize and provide information to guests about the property and the surrounding area amenities including special events and activities.
Answer record and process all guest calls messages requests questions or concerns.
Contact appropriate individual or department (e.g. Bellperson Housekeeping) as necessary to resolve guest call request or problem.
Review shift logs/daily memo books and document pertinent information in logbooks.
Monitor club lounge for seating availability service safety and wellbeing of guests.
Report accidents injuries and unsafe work conditions to manager; and complete safety training and certifications.
Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets.
Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation.
Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette.
Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. Fulltime associates are eligible to participate in a comprehensive benefit package which includes medical/dental/vision plans life insurance ST/LT disability options tuition assistance 401K discounted room rates at Concord managed hotels plus training & development and career advancement opportunities.
Why Concord
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality Integrity Community Profitability and Fun. Its important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
You take pride in your work the hotel and your employer to make sure we exceed our guests expectations. If this is you we want you to contact us... Now!
If you are seeking a position where you can grow and be a part of a fun team this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drugfree workplace.
Employment Type
Full-Time
