Technical Support Agent
Technical Support Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To reinvent an industry you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer engineer researcher and artist in the world.
User satisfaction lies at the heart of Formlabs success. The capabilities of ourtechnology are growing rapidly and so are the needs of our team. Were looking for:
- Expert teachers to help our customers learn the ropes of 3D printing
- Problem solvers to figure out what went wrong and how to fix it
- Empathetic communicators to keep our users trust
Our incredible Customer Support team connects with those users in a variety of different ways through email live chat phone support and live trainings. If youre looking to give the bestinclass service for 3D printing professionals and enthusiasts around the world we want you as a Technical Support Agent.
**This role will be inperson in our office in Milwaukee WI**
The Job:
- Support users in learning the ins and outs of 3D printing
- Act as the first point of contact for prospective and returning customers answering their questions or routing them to the appropriate channels
- Keep customers ridiculously happy
- Print in 3D to your hearts content
You:
- Strong preference for bilingual (Spanish or French) candidates
- Love to make your customers day by not only answering their questions but also anticipating those to come
- Can communicate with grace without being face to face with users
- Easily make friends with new technology
- Have a knack for problem solving and getting to the bottom of things
- Are excited about learning and always want to know more
Our Perks:
- Robust equity program to build future wealth through RSUs
- Comprehensive healthcare coverage (Medical Dental Vision)
- Low cost fund options in our 401K and access to advisors
- Generous paid Parental Leave (up to 16 weeks)
- Tenurebased paid Sabbatical Leave (up to 6 weeks)
- Flexible Out of Office Plan Take time when you need it
- Onsite parking & pretax commuter benefits
- Healthy onsite lunches snacks beverages & treats
- Regular sponsored professional development opportunities
- Many optin culture events across our diverse community
- And of course unlimited 3D prints
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Even if you dont check every box but see yourself contributing please apply. Help us build an inclusive community that will change the face of 3D printing.
Required Experience:
Unclear Seniority
Employment Type
Full Time
