Flight Centre - Travel Consultant - Burlington ON

Travel Consultant

Attention Travellers Your Search for the Perfect Job Ends Here!

Soon youll land a role where youre encouraged to share your passion for travel and open up the world for our customers. The atmosphere is warm welcoming and rewards the bold and brave. Leave your ego at the door and bring along your drive determination and resilience. You might hit some bumps along the way but youll have the full support of your team. So buckle up and read on your next adventure awaits!

About the opportunity

As a Travel Sales Consultant in a customer facing retail store you will help to plan book and coordinate your customers next amazing travel experience. Youll be working towards Key Performance Indicators (KPIs) and commission targets so building your customer relationships and satisfaction will be critical to your success in this role.

What It Takes to Be Part of Our Team

• Travel Expert: Youre the goto person in your circle for travel recommendations tips and tricks.
• Innovative Thinker: You seek out new ways to build on your success and think outside the box to find the best travel solutions for your customers.
• Salesfocused: You believe hard work should be rewarded so youre focused on achieving your Key Performance Indicators (KPIs) and sales targets to get the incentives you deserve.
• Organised: You understand the importance of organisation and managing your time effectively to achieve the best results and stay on top of your work.
• Multitasker: Youre good at the people stuff and the behindthescenes stuff too building itineraries creating invoices operating our booking systems and multitasking with a customer in front of you.

How Youll Open Up the World for Our Customers

• Create Dream Itineraries: Build dream trips for your customers creating lasting memories theyll share for years to come.
• Share Your Knowledge: Use your travel expertise to make perfect recommendations from a range of options including flights accommodation cruises tours insurance and more.
• Roll Out the Red Carpet: Make your customers feel welcomed and valued through active listening mutual respect and a positive attitude.
• Trusted Advisor: Be someone your customers can trust and share their excitement with showing them you take your business seriously but not yourself.

Experience & Qualifications:

• High school diploma or higher
• Experience in retail or customer service with a sales focus including the ability to upsell products or services
• Proven track record of meeting sales or customer service goals for at least 2 years
• International travel experience
• Advanced computer skills including proficiency in using complex systems
• Ability to work fulltime hours including evenings and weekends

Work Perks! Whats in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. Its also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering Youll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking expertise and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you cant miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity Equity & Inclusion:Commitment to diversity equity and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity Gender Equity LGBTQ2IA Accessibility Environmental Justice) DEI education initiatives and equitable practices including regular equity assessments and inclusive recruitment protocols.
• A career not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Committed to making a difference through our Corporate Social Responsibility program which supports nominated charities via volunteering and fundraising our Office Environmental Program LEED Goldcertified office spaces and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness ProgramsandEmployee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care dental and vision gender affirming care fertility care
• Insurance including life AD&D critical illness long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan Ability to purchase company stock on Australian Stock Exchange with partial company match subject to terms and conditions
• Global career opportunities in a network of brands and businesses

Dont Miss Out!

Apply now for one of the best adventures youll ever have.

Location Burlington Canada

For this position we anticipate offering an annual salary of $45000plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors including experience geographic location and job requirements. On target earnings average range between $45000 $72000. The annual salary range listed represents the total compensation package excluding benefits.

Have questions about this opportunity Reach out to our recruitment team at

Before applying to any internal position you must have been with the company or your current role for a minimum of 6 12 months and notify your leader prior to applying.

Our number one philosophy Our people. Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrierfree pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at

Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity 2023
GBTA WINiT: DEI Leadership Pinnacle Award 2023
CHHR: 5Star DE&I Employer
Seramount FCTG Mexico : Member of the Global Inclusion Index
Newsweek: Americas Greatest Workplaces for Diversity 2024