DescriptionIt is the primary responsibility of the Host person to greet guests in a courteous timely and professional manner while ensuring his/her outlet is clean organized and properly stocked at all times. The Host Person is to assist the Food Servers Bus Persons and Food Service Runners as it relates to guest contact and table information.
Position Status: PartTime
Location: Gold Strike Casino
ResponsibilitiesJOB DUTIES AND RESPONSIBILITIES:
- Maintain knowledge of scheduled daily activities and inhouse groups daily house count table/seat/station numbers proper table setups room capacity hours of operation price range and dress code of the restaurant.
- Greet guests promptly as they enter the restaurant.
- Answer phones keep an accurate count of reservations and handle reservation books.
- Ensure menus have proper inserts and are current according to the most recent change and replace all menus in poor condition.
- Communicate the needs of the guests to the kitchen and management inform management of guest reactions and comments and assist management as needed to ensure smooth operation and quality service.
- Frequently check back with guests who are waiting to be seated; make it evident to guests that they have not been forgotten and that tables are being prepared for them.
- Monitor and maintain cleanliness sanitation and organization of assigned work areas; shut down the podium and forward phones to voice loop at end of the shift.
- Perform other jobrelated duties as requested.
QualificationsMINIMUM REQUIREMENTS:
- 12 years of experience in a similar restaurant setting.
- Experience with the Open Table system.
- Experience working in a similar resort setting.
KNOWLEDGE SKILLS AND ABILITIES:
- Ability to take initiative and exhibit flexibility.
- Able to sit stand walk climb crawl kneel crouch balance etc. for extended periods.
- Knowledge of health safety and sanitation regulations.
- Able to effectively communicate in English in both written and verbal forms.
- Knowledge of hotel services features local attractions and activities to respond to guest inquiries accurately.
- Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.