Senior Field Service Engineer
Senior Field Service Engineer
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Job Description
Introduction
Customer Support (CS) organization is responsible for the installations qualification repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of knowhow to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.
The Field Service Engineer has a leading role in the team and interacts with the customer on diverse levels. You will be involved in the customer account team and/or site management and are expected to solve almost all problems on his/her own. Along with being responsible for routine troubleshooting and preventive actions based on predefined procedures and knowledge you will also define action plans on specific maintenance activities such as multiple days upgrades and trouble shooting. There should be an understanding of standard escalation protocol including 2nd and 3rd line and you will work highly independently on diagnostics and maintenance whilst being reviewed on end results. This is not a remote position and it is required of the engineer to be in the office.
Roles and Responsibilities
Problem analysis and approach Gather all information relevant for the problem analyze using available means gather additional diagnostic info if needed decide on initial approach to solve problem assess new information and adapt approach independently if necessary.
Problem handovers and routing Handover problem or problem aspects to others 2nd / 3rd line support) including proposals for containments/solutions document and package all data relevant for problem resolution (e.g. passdowns work orders field service reports system problem reports technical reports) ensure problem ownership is clear and responsible for followup.
Repairs Advise customer technical personnel in dealing with problems together with customer technical staff and using manuals and guidance from 2nd and 3rd line support use tools replace parts improve settings to execute repairs. Able to resolve independently unexpected disturbances and provide countermeasures.
Procedures Negotiate with customer on machine time window based on own risk assessment to execute procedure plan procedure arrange for all (possible) parts tools equipment and information / knowledge to be available at start of procedure execute procedure make necessary decisions / adaptations during procedure to realize optimal results
Training / Advice Define and explain appropriate actions to users to correct malfunctions train customers in use and nonroutine maintenance of equipment recommend changes in user procedures when needed based on the functional theory design rules and knowhow.
Process Optimization Drive and implementation of improvements and is able to involve and persuade stakeholders.
Knowledge buildup and transfer Entertain continuous knowledge exchange within the department and across different teams.
Coaching Teaches and educates junior engineers reviews and helps them making progress. Ability to handle oversight and coaching on multiple systems/products.
Education and Experience
Bachelors degree in relevant Technical Field (Electrical Technology Mechatronics Mechanical Engineering etc. or equivalent combination of education skills and experience will be considered
Minimum 5 years experience in semiconductor industry preferred.
Minimum 5 years Field Service Engineer work experience preferred.
Minimum 5 years experience in using computer applications including data analysis tools word processing spreadsheet and presentation software preferred.
Specialized knowledge in the area of pneumatics hydraulics or electronics and semiconductor processes and relevant software.
Requires crosscompetencies knowledge.
Skills
To thrive in this job youll need the following skills:
Proven record and ability to perform in a fast paced and ambiguous environment while always maintaining focus on customer goals and relationships.
Can observe and respond to people and situations and interact with others encountered in the course of work.
Can learn and apply new information or skills.
Must be able to read and interpret data information and documents.
Strong customer focus and commitment to customer satisfaction through prioritization quality efficiency and professionalism.
Ability to complete assignments with attention to detail and high degree of accuracy.
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
Result drivendemonstrate ownership and accountability.
Identifies bottlenecks and drives improvements.
Work independently or as part of a team and follow through on assignments with minimal supervision.
Demonstrate open clear concise and professional communication.
Ability to establish and maintain cooperative working relationships with manager coworkers and customer.
Work according to a strict set of procedures within the provided timelines.
Other Information
Night shift required every 3 months eligible for 15 pay differential.
Ability to work flexible shifts including nights weekends and holidays; typically will work 12hour shifts.
Routinely required to sit; walk; talk; hear; use hands to keyboard finger handle and feel; stoop kneel crouch twist reach and stretch. Occasionally required to move around the campus.
Occasionally lift and/or move up to 20 pounds.
May require travel dependent on business needs.
Specific vision abilities required by this job include close vision color vision peripheral vision depth perception and ability to adjust focus.
You must be work authorized in the United States without the need for employer sponsorship.
The current base annual hourly range for this role is currently:
Pay scales are determined by role level location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate including but not limited to jobrelated skills relevant education and experience certifications abilities of the candidate and pay relative to other team members.
The Company offers employees and their families medical dental vision and basic life insurance. Employees are able to participate in the Companys 401k plan. Employees will also receive eight 8 hours of vacation leave every month and 13 paid holidays throughout the calendar year. For more information please contact the Recruiter or click on this link Compensation & Benefits in the US.
All new ASML jobs have a minimum application deadline of 10 days.
This position requires access to controlled technology as defined in the United States Export Administration Regulations 15 C.F.R. 730 et seq.. Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML Read our frequently asked questions.
Request an Accommodation
ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules facilities or conditions which enable an individual with a disability to apply for a job perform the essential functions of a job and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application participate in an interview or otherwise participate in the employee preselection process please send an email to to initiate the companys reasonable accommodation process.
Please note: This email address is solely intended to provide a method for applicants to initiate ASMLs process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.
Required Experience:
Senior IC
Employment Type
Full-Time
