Onboarding Manager
Onboarding Manager
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Job Description
About NexHealth
Our healthcare system is frustratingly analog. When you live in a world of onetap car rides meal delivery and unlimited streaming why do you have to call to schedule an appointment with a doctor and are still handed a clipboard to fill in a form NexHealths mission is to accelerate innovation in healthcare. Were doing this by connecting patients doctors and developers. Were the first to fully automate the integration with health record systems paving the way for a new generation of disruptive healthtech companies
Heres some of what weve accomplished:
- $125M Series C at $1B valuation
- Manage more than 75 million patient records
- 80 annual revenue growth
- Top 10 of Inc.
Onboarding at NexHealth
Its an incredibly exciting time to join the Onboarding Team at NexHealth! With our business accelerating rapidly were creating scalable processes that will define the foundation for Customer Success in our highgrowth environment. This team is built for operators who are eager to tackle highimpact challenges and build the future of onboarding at scale. As we grow the demand for structured effective onboarding has outpaced the scope of traditional responsibilitiesrequiring innovation operational excellence and a deep understanding of how our product helps our customers achieve their goals.
If youre ready to leave your current role to dive into a rapidly scaling startup drive meaningful impact and design the strategies that will elevate our entire customer journey this is the opportunity for you. Join us to be a core part of a fastpaced missiondriven team where youll build lead and shape onboarding processes that make a tangible difference for our customers and our company.
What Youll Do:
- Lead onboarding for new dental practice clients ensuring a smooth 30day setup process that includes installation customization training and consultation.
- Deliver a hightouch white glove experience from the moment of purchase to full adoption setting a positive first impression and building a foundation for longterm customer satisfaction.
- Act as the primary point of contact for customers during onboarding guiding them through each step and addressing any questions or challenges.
- Collaborate closely with crossfunctional teams to ensure that onboarding aligns with customer goals and maximizes their ability to leverage our product effectively.
- Track and measure onboarding success continuously improving processes to drive customer adoption and satisfaction.
What Youll Bring:
- Excellent project management skills with a track record of managing multiple customer engagements simultaneously.
- Strong communication and relationshipbuilding skills to create a seamless and supportive onboarding experience.
- Technical aptitude and the ability to quickly learn and explain complex software to nontechnical customers.
- Detailoriented and proactive with a commitment to delivering highquality customer interactions and outcomes.
NexHealth Values
- Solve the customers problems not yours
When making decisions think from the perspective of the customer. Its easy to make decisions that make our lives simpler but not the customers. - Do the things others are not willing to do
As a Nexer always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace. - Take ownership
Act like a founder. Own your roles destinies mistakes behavior and our mission. The buck stops with each of us no blaming or excuses. - Say whats on your mind with positive intent
Be direct proactive transparent and frequent in your communication. - Default trust
As a Nexer you do not have to earn trust trust is given to you by default. If we by default trust each other our speed of communication feedback information sharing and overall improvements will be a lot faster. - Think in first principles
We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask why to validate our assumptions.
Heres a glimpse into our interview process:
- Youll talk with a NexHeath Recruiter
- Youll talk with the Hiring Manager on a video call
- Youll talk with Team Members on a video call
- Youll do a Panel Presentation or Working Session with a small panel
Benefits
- Competitive salary plus equity
- Commuter benefits
- 401K
- Full Medical Dental and Vision
- Unlimited PTO
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender expression sexual orientation age marital status veteran status or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation at .
Required Experience:
Manager
Employment Type
Full Time
