Inside Sales - Academic Counsellor
Inside Sales - Academic Counsellor
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Job Description
Why IIDE:
At IIDE we are committed to creating a supportive and collaborative work environment that fosters both professional growth and meaningful contributions. As a leading institution in digital education we provide competitive salaries and numerous opportunities for career development. Join our dynamic team and be part of an organization thats shaping the future of digital marketing education helping students achieve their career aspirations.
About the Role:
As an Associate Academic Counselor at IIDE you will play a key role in guiding prospective students through their educational journey. You will counsel students on IIDEs digital marketing courses providing valuable career advice and answering their queries. In addition to managing student communications you will mentor junior counselors and contribute to meeting set sales targets. This role requires passion for education a strong ability to connect with students and parents and the drive to help them succeed in their career paths.
What Youll Do:
Student Counseling & Guidance:
- Counsel students about IIDEs digital marketing courses helping them choose the right path based on their interests and career aspirations.
- Communicate with students and their parents both inperson and over the phone answering their queries and guiding them through the course options.
- Provide expert advice on career opportunities and guide students through their learning journey.
Mentorship & Team Collaboration:
- Mentor and support junior counselors to help them improve their counseling skills and achieve their individual targets.
- Assist in training new team members and ensure consistent performance across the counseling department.
Target Achievement & Reporting:
- Consistently meet daily weekly and monthly targets related to student counseling and course enrollment.
- Calculate conversion rates and ensure efficient followups with leads.
- Use CRM tools and sales automation systems to generate reports track conversions and improve sales performance.
Additional Responsibilities:
- As a senior counselor take on additional responsibilities as required including but not limited to managing complex student queries handling escalations and overseeing larger student groups.
Who You Are:
MustHave:
- Experience: 12 years of experience in counseling or sales preferably in the EdTech industry.
- Skills: Fluent written and spoken English.
- Communication: Excellent interpersonal skills active listening and the ability to engage and inspire students.
- Sales & Counseling: Interest and experience in sales and educational counseling with a strong goaloriented mindset.
- TechSavvy: Familiarity with CRM systems and sales automation tools.
Should Have:
- Ability to manage multiple tasks and priorities effectively in a fastpaced environment.
- Demonstrated leadership potential and a willingness to take on additional responsibilities as you grow in the role.
Nice to Have:
- Prior work experience in an EdTech company preferably within a student counseling or sales role.
- Certifications or knowledge in digital marketing or education counseling.
Requirements
Expected Deliverables / KPIs:
- Calls: Minimum 6080 connected calls per day.
- Revenue Targets: Consistent achievement of weekly revenue targets in line with batch requirements.
- Talk Time: 23 hours of active talk time per day on average.
Location Requirement: Candidate must be residing in Mumbai.
Employment Type
Full-Time
