Customer Care Specialist - Allied Seed - Albany OR
Customer Care Specialist - Allied Seed - Albany OR
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Job Description
Allied Seed is headquartered in Nampa Idaho and currently employs 55 employees (including seasonal workers) nationwide. Allied Seed is part of the GROWMARK system an agricultural subsidiary serving more than 100000 customers across North America Canada and Mexico. At Allied Seed our Mission is focused on advancing the forage turf and cover crop industry through a valueadded pipeline of consistent and highquality seed.
PURPOSE AND SUMMARY STATEMENT
Provides a positive customer experience to support brand loyalty. Responsible for customer service functions pertaining to timely processing of orders from receipt to shipment and working with the warehouse.
ESSENTIAL JOB FUNCTIONS
Maintains a basic understanding of products and services offered by Allied Seed and answer customer inquiries as needed.
Assist in processing paperwork needed for all manufacturing activities to fill orders.
Responsible for processing invoices to customers.
Reconcile work orders as completed.
Works with customer care team for seamless processing of an order through invoicing.
Works with customers and sales teams to provide information as needed.
OTHER JOB FUNCTIONS
Cross trains with other Customer Care staff to provide uninterrupted customer support.
Follows Allied Seeds Code of Conduct and Corporate Compliance Program Environmental Health and Safety OSHA and DOT policies and procedures as they apply.
Performs all other duties as assigned.
REQUIREMENTS
Normally requires a high school diploma or the equivalent thereof or 2 or more years of related work experience to demonstrate knowledge of basic Microsoft Office programs such as Outlook and Excel.
Assist in process improvement discussions projects and implementation with other enterprise teams.
Able to read assimilate evaluate and interpret technical data pertaining to production and quality testing.
Ability to provide coverage for all inventory and operations responsibilities as needed in all of the divisions assigned product lines.
Demonstrates essential abilities including business knowledge collaboration communication customer focus decisionmaking and skill development.
Able to actively contribute to all division initiatives.
Must have the ability to travel independently and overnight as needed.
Ability to work overtime as needed.
Ability and willingness to participate in required training that may include education on Allied Seeds policies and procedures and additional training as it relates to the requirements of the position.
Allied Seed is an equal opportunity employer including protected veterans and qualified individuals with disabilities. Employment may be contingent upon receipt of successfully passing preemployment (post offer) background check drug test motor vehicle report and/or reference check as applicable and permissible by law.
Required Experience:
Unclear Seniority
Employment Type
Full Time
