Associate Customer Onboarding Manager
Associate Customer Onboarding Manager
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Job Description
Position Summary
As an Associate Customer Onboarding Manager you will be leading implementation projects with customers of Tipaltis rapidly growing SaaS based Accounts Payable automation solution and global payments solution. You need to be wellorganized have technical understanding of SaaS systems and payment systems open and willing to communicate with customers. The ideal candidate is selfmotivated proactive in understanding customer needs and experienced in moving customers through the implementation phases of complex SaaS systems.
Why join Tipalti
Tipalti is one of the worlds fastestgrowing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a wellfunded latestage startup backed by highprofile investors. Our 2021 Series F funding round raised $270 million valuing us at over $8.3 billion. With total funding of just over $550 million and with more than 3000 global customers Tipalti is one of the most valuable private fintech companies in the world.
At Tipalti we pride ourselves on our collaborative culture the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do and keen to get the job done. Tipalti oers competitive benefits a flexible workplace career coaching and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.
In this role you will be responsible for:
- Lead the implementation of Tipaltis rapidly growing cloudbased accounts payable automation solution ensuring a seamless experience for our customers
- Deliver exceptional service becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti.
- Guide customers through the technical integration process providing expert problemsolving assistance
- Oversee project timelines tasks and development efforts keeping customers on track and exceeding expectations
- Contribute to the internal knowledge base capturing lessons learned and empowering colleagues
About you
- Bachelors degree in a relevant field or equivalent practical experience
- 2 years of implementation project management consulting or customer success experience with SaaS applications.
- Excellent project management communication and problemsolving skills
- Ability to work in a fastpaced deadlinedriven startup environment.
- Passionate about customer service and proactively identifying solutions
Bonus points if you have:
- Ability to read debug and understand web applications (HTML CSS Javascript API calls etc.
- Handson experience implementing and/or integrating with ERP applications such as NetSuite QuickBooks Intacct etc.
- Accounts Payable and Procurement knowledge
Our benefits package includes:
- Hybrid working model that requires you to be in office Monday Tuesday and Thursday
- Competitive salary and stock options
- Matching RRSP
- Extended benefits Employee Assistance Program life insurance AD&D LTD
- Maternity Paternity and Fertility Treatment benefits
- 15 days of PTO
- Subsidized lunch on office days
- Fresh fruit snacks & drinks in office
- Dogfriendly office
- Conveniently located close to transit
- Phone/internet allowance
- Regular companywide social events
Anticipated base pay rate for this position : $77000 $86000 CAD per annum
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Interested in learning more about us
Tipalti is the only company handling both global partner payments and accounts payable workflows for highvelocity companies across the entire financial operations cycle: onboarding and managing global suppliers instituting procurement controls streamlining invoice processing and approvals executing payments around the world and reconciling payables data across a multisubsidiary finance organization. Tipalti enables companies to scale quickly by making payables strategic with operational compliance and financial controls. Through Tipalti our clients can efficiently and securely pay thousands of partners and suppliers in 196 countries within minutes.
Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes highvelocity businesses such as Amazon Twitch GoDaddy Roku WordPress and ZipRecruiter. We work hard for our 98 customer retention rate which is built on trust reliability and innovation. Tipalti means we handled it a mission to which we are constantly committed.
Accommodations
Tipalti champions inclusive teams in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups and maintain an equitable Talent Acquisition process that is free from discrimination.
As an equal opportunities employer Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process including access to alternate formats of materials meeting spaces or other accommodations that could better enable your full participation please reach out to for assistance.
Privacy
We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process please refer to our Job Candidate Privacy Notice below:
Job Candidate Privacy Notice Tipalti
www.tipalti/privacy/jobcandidateprivacynotice/
Required Experience:
Manager
Employment Type
Full Time
