Client Success Manager
Client Success Manager
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Job Description
The Client Success Manager is a critical part of Clearwaves growth strategy and is responsible for client satisfaction and retention. Clearwave is looking for an individual who is inherently a customer advocate who thrives in a fastpaced environment.
What Youll Do:
- Managing client relationships across multiple levels of the organization
- Driving and reporting of usage of the solution against clientdefined objectives through regular meetings and Executive Business Reviews
- Driving customer retention through proactive planning management and of the contract renewals process.
- Monitoring customer health metrics tracking success KPIs and regularly reporting on customer outcomes to leadership.
- Developing innovative solutions to help clients achieve their goals and show ROI
- Collaborating with internal teams on the clients behalf to deliver a successful onboarding experience and drive future projects to resolution.
- Coordinating with the sales team to identify expansion opportunities
- Working with the marketing team to refine client marketing solutions
- Identifying atrisk accounts and develop strategies to mitigate churn ensuring customer retention.
- Working with leadership and cross functional teams to drive customer success strategy ongoing.
- 5 years of experience in a customer success role with a Software as a Service (SAAS) company
- 3 5years of healthcare experience with knowledge of the patient registration process
- Strong business acumen and executivelevel presentation skills
- Strong interpersonal and effective communication skills
- Excellent time management capabilities
- Ability to thrive in a teambased environment
- Ability to deal with highpressure situations with poise diplomacy and tact
- Bachelors degree from an accredited 4year college or university
- Willingness to travel up to 25
What We Offer:
- Competitive salary
- Flexible Time Off including 8 holidays
- Paid Parental Leave
- 401(k) plan with matching employer contribution
- Discretionary annual bonuses & merit raises
- Hybrid work schedule
- Comprehensive benefits package including medical dental and vision insurance
Who We Are:
Clearwave Corporation is a fast growing innovative healthcare technology company based in Atlanta Georgia that provides a complete patientengagement platform for specialty practices. Our solutions simplify patient experiences and help practices grow and scale in our everchanging healthcare environment all to create a better allaround healthcare experience. With proven ROI Clearwave improves practice revenues reduces staff workload and enhances the patient experience. Through selfservice scheduling and checkin patient communication and insurance verification Clearwave helps practices provide a digitalfirst convenient compliant and safe experience that patients have come to expect from healthcare providers. With 95 client retention we understand that were stronger when we support our customers. Clearwave is committed to superior client onboarding and ongoing client success with an unsurpassed clientpartner relationship.
Clearwave does not discriminate in employment matters on the basis of race color religion gender national origin age military service eligibility veteran status sexual orientation marital status disability or any other protected class. We support workplace diversity.
The company is committed to providing reasonable accommodations to all employees and job seekers including individuals with disabilities. Please call 678.738.1120 or email to reach a representative to assist you with your reasonable accommodations request when searching or applying for a position at Clearwave Corporation.
Required Experience:
Manager
Employment Type
Full-Time
