Director Business Applications Delivery
Director Business Applications Delivery
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Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our teamfirst culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
To support our continued growth we are seeking a talented and experienced Delivery Director to lead our IT Applications Delivery team. This role will primarily focus on advanced Force platform development and building enterprisewide integrations ensuring the successful delivery of highquality solutions through collaboration with global teams and USbased stakeholders.
This position is based out of one of the offices of our affiliate Acqueon Technologies in Chennai India and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products collaborating with global teammates based primarily in the United States.
Key Responsibilities
- Lead and manage global teams of fulltime and contract developers in India and Portugal as well as oversee Indiabased managed services providers. Provide mentorship and development opportunities to ensure high performance and growth within the team.
- Provide leadership for advanced Force platform development including Apex Lightning and Salesforcecentric solutions while establishing best practices development guardrails and reusable design patterns.
- Lead the development and of enterprisewide integrations using iPaaS tools such as Workato driving innovative solutions that ensure seamless connectivity across applications. Establish and enforce best practices for integration architecture design and implementation to deliver scalable and robust systems.
- Collaborate with USbased delivery leaders to intake prioritize and manage work requests for the development team and managed services providers. Oversee delivery to ensure highquality outcomes and facilitate the smooth handoff of completed work products.
- Manage development backlogs sprints and prioritization lists to ensure work is aligned with business objectives and delivered on schedule.
- Foster technical excellence and optimize development processes by implementing and maintaining bestinclass DevSecOps practices including continuous integration/delivery pipelines to enhance delivery efficiency and quality.
- Oversee offshore vendor operations and support practices ensuring adherence to established standards and the consistent delivery of highquality services.
Key Requirements:
- 9 years IT leadership experience and 6 years managing cloud applications required.
- Bachelors degreein computer science information technology software engineering or a related field is required.
- Previous handson experience withForce platform applications including Sales Cloud Service Cloud and Experience Cloud.
- Previous experience supportingiPaaS platforms such as Workato to build enterprisewide integrations.
- Experience with Freshservice and Monday is a significant plus contributing to enhanced service management and collaborative project delivery.
- Experience working with and delivering projects usingAgile methodology including sprint planning backlog management and iterative development processes.
- Experiencemanaging global teams of fulltime and contractual developers across multiple geographies and time zones.
- Strong ability with a track record of taking concepts from idea to launch.
- Proven ability tomentor and develop teams fostering a highperformance and collaborative environment.
- Demonstratedleadership qualities and partnering skills.
- Excellent organization communication and time management skills.
- Confidence humility creativity and a positive attitude are a must
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
View our privacy policy including our privacy notice to California residents here:9/ptpt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Required Experience:
Director
Employment Type
Full Time
