Staff Software Engineer Machine Learning
Staff Software Engineer Machine Learning
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
At ASAPP we are focused on building AI solutions that address complex customer service challenges. Our technology is designed to automate and optimize largescale customer interactions helping businesses improve efficiency reduce costs and maintain high customer satisfaction. We are looking for individuals passionate about AI and technology who want to contribute to solving realworld problems in customer service operations. You will join a team combining advanced AI with deep industry expertise to create tools that enhance contact center capacity and improve the customer experience. We aim to empower businesses with secure scalable solutions that meet their specific needs while fostering a culture of innovation and continuous improvement.
ASAPPs AI Engineering team is seeking an enterprising talented and curious software engineer. This role will be focused on helping build out critical components of our Generative Agent product and manage the team leading this effort.
Candidates will provide technical leadership for junior engineers who will handle tasks such as building data processing and finetuning pipelines for LLMs designing feedback loops with our product team architecting backend systems and user experiences triaging production issues and monitoring quality of production systems. Candidates will work closely with project managers to prioritize tasks and communicate with other teams as well as with Product Managers and other stakeholders to ideate and prioritize work.
What youll do
- Develop product features that can improve performance via feedback loops
- Design pipelines for finetuning LLMs
- Design and implement endtoend product capabilities including frontend and backend components
- Drive a/b tests to iterate and improve product features and ML capabilities continuously
- Work with our Platform SRE and Data Infrastructure teams to support production needs for ML services
- Follow advancements in AI and ML and participate in discussions about them with the ML and research teams
What youll need
- Strong architectural skills with proven experience designing complex software systems
- Strong engineering skills with at least an intermediate level skill in Python
- Experience implementing technical solutions tackling tough engineering problems to help build our products.
- Experience building and deploying production ML models to solve realworld problems
- A Bachelors Degree in a field of science technology engineering or math or equivalent handson experience
- Desire to learn new things work closely with peers from different teams and open to teach and learn from others
What wed like to see
- Experience working on AWS and familiarity with CI / CD tools
- Experience with Athena Kafka and a strong background in databases
- Experience managing software infrastructure for engineering teams
- Knowledge of additional languages such as SQL Go Javascript or Typescript are not necessary but will help you work in crossfunctional teams
Benefits
- Competitive compensation
- Stock options
- Prudent Life Insurance
- Onsite lunch & dinner stipend
- Connectivity (mobile phone & internet) stipend
- Wellness perks
- Mac equipment
- Learning & development stipend
- Parental leave including 6 weeks paternity leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran status. If you have a disability and need assistance with our employment application process please email us at to obtain assistance.
Required Experience:
Staff IC
Employment Type
Full-Time
Key Skills
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