Fibre Service Technician FST
Fibre Service Technician FST
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Job Description
Our Company:
At Beanfield we are about building communities not just networks. For over 35 years we have been proud to build own and operate an extensive & robust fibreoptic network throughout Toronto Montreal and Vancouver. We believe that people are at the heart of everything we do. Were committed to making life better for our customers our employees and the communities where we live and work.
Founded in the underserved Toronto neighbourhood of Liberty Village weve always understood the importance of connection. Thats why we committed ourselves to building a fibreoptic network throughout the community and have continued to expand our network ever since.
Now with over 450 employees we continue to deploy our own independent construction fibre splicing installation network operations and support teams. Our services are delivered to over thousands of commercial and residential service addresses using Beanfield owned facilities.
Position Summary:
The Fibre Service Technician (FST) will report to the Fibre Service Technician (FST) Supervisor and will be responsible for identifying troubleshooting and resolving networkrelated issues in the field including Central Offices POP sites OnNet buildings and customer premises.
Additionally this role will be primarily responsible for managing and maintaining the organization and functionality of our new hub site POPs also known as Neighbourhood POPs.
What you will be doing:
- Respond in an urgent and high priority manner to serviceaffecting issues dispatched by the NOC.
- Identify troubleshoot and resolve all network issues in the field. This may include bit not limited to: equipment replacement reinstalling lines resplicing fibres or anything it takes to restore service.
- Prepare incident reports for outages.
- Assist with escalated issues regarding customerfacing diagnosis during new circuit turnup.
- Installing and testing networking equipment and power in Data Centers such as switches routers Firewalls Wireless APs Patch Panels Cable Management and UPS System incorporating safety in all aspects
- Complete nonemergency maintenance tasks in a timely manner as dispatched by NOC:
- Perform and schedule NPOP cross connects for new customers prior to installations
- Schedule and perform cross connects in all our data centres & carrier hotels
- Deprovision and remove old physical circuits and/or cross connects
- Switch Insertions
- New Equipment commissioning
- Collaborate with other team members and using OTDRs (Optical Time Domain Reflectometers) and other equipment to ensure circuits align with company standards
- Report an unsafe poor quality potentially service affecting inconsistent infield conditions or workmanship to the relevant managers.
Training and Mentoring:
- Create Installation procedures for the Technical Support team.
- Assist with and participate in crosstraining to ensure uptodate knowledge of Beanfield network equipment
- Helped identify systematic problems or shortcomings that occur repeatedly and work with senior management to fix them.
Administrative Duties:
- Updating and reviewing ticket information on daily basis
- Provide probable causes to relevant managers
- Provide accurate and updated reports as required (i.e. daily weekly monthly etc.
- Modify and revise as required.
- All other duties as assigned.
Working Conditions:
- This position requires Oncall availability.
- Valid BC Drivers License is required as this role requires some travel to various job sites.
What we are looking for:
- High school diploma with postsecondary degree or diploma in network security and/or administration.
- 23 years of relevant work experience as a Technical Support Representative or Installer position (preferred).
- Prior experience splicing testing and troubleshooting fibre optic networks is an asset.
Whats in it for you
- Competitive base salary plus bonus based on individual and company performance.
- Permanent fulltime position.
- Pay range: $28.00 $32.00 per hour.
- A comprehensive group insurance plan medical dental vision care with health and lifestyle spending accounts.
- A fantastic parental leave topup program.
- Onsite parking.
At Beanfield we are proud to be an equalopportunity employer.
We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race colour religion gender gender identity or expression sexual orientation national origin genetics disability age or any other protected status.
Beanfield is dedicated to providing access equal opportunity and reasonable accommodation for individuals with disabilities in all aspects of employment as well as in our services programs and activities. If you require accommodation during the application or interview process please contact us at.
Please note that candidates must be legally eligible to work in Canada at this time. We regret that Beanfield is unable to sponsor employment Visas.
Please note that all communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in@beanfield. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.
Required Experience:
IC
Employment Type
Full-Time
