Customer Service Agent
Customer Service Agent
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Job Description
Handles a high volume of calls daily taking orders and providing information to customers on how their orders are progressing throughout the network which includes resolving essential product or service issues and following the escalation process as required.
About Us:
How many companies can say theyve been in business for over 177 years!
Here at ZEISS we certainly can! As the pioneers of science ZEISS handles the everchanging environments in a fastpaced world meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research Medical Technology Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42000 employees and have over 4000 in the US and Canada alone! Make a difference come join the team!
Location/Region: This position is located in Montreal
Whats the role
As a Customer Service Agent you get to work with an astonishing team that plays a vital role in Carl Zeiss Vision.
Sound Interesting
Heres what youll do:
- Answers a high volume of incoming calls for order status updates and taking orders.
- Effectively utilizes the phone system to handle transfers parks and voice mail.
- Answer the calls professionally responding to complaints and inquiries in a courteous manner.
- Followsup on customer requests orders and issues promptly
- Handles order entry of new jobs with DVI system
- Tracks orders using the DVI computer system.
- Tracks jobs to ensure timely deliveries. Notifies customers of unexpected delays.
- Opens daily delivery boxes and receives frames
- Processes customer credits
- Other duties as required.
Do you qualify
- High School Diploma with some college preferred
- 1 year call center experience or 3 5 years customer service experience is preferred.
- 12 years optical experience is preferred.
- Knowledge of ZEISS lenses is preferred.
- Typing speed of 40 wpm is an asset.
- Excellent communication skills.
- Bilingual (French/English)
- Ability to work under pressure and multitask.
- Ability to solve problems independently.
We have amazing benefits to support you as an employee at ZEISS!
Medical
Vision
Dental
RPP
Employee Assistance Program
Paid time off including vacation personal and sick days
The list goes on!
ZEISS is an equal opportunity employer.
Your ZEISS Recruiting Team:
Jo Anne MittelmanCOVID19 Considerations
At ZEISS our highest priority is the safety of our employees and Customers. As a result we are adopting additional prevention measures to ensure the safety of our employees and Customers. Therefore any offer of employment is conditional upon you submitting proof that you have been fully vaccinated with a Health Canada or World Health Organization (WHO) approved COVID19 vaccination as soon as possible and no later than fourteen 14 calendar days prior to the effective start date in addition to satisfying any other condition(s) that may be set out in an offer. If a candidate fails to satisfy this condition (or any other condition(s) set out in an offer) any offer of employment shall be immediately rescinded.
Accommodation
ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrierfree and accessible employment practices. Should you require Codeprotected accommodation through any stage of the recruitment process please make them known when contacted and we will work with you to meet your needs.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
