Direct Operations Services Manager
Direct Operations Services Manager
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$ 90900 - 109100
1 Vacancy
Job Description
Anticipated Salary Range:$90900 $109100
Full Salary Range: $90900 $127300
Benefits: This position is benefits eligible. Please view our benefits guidehere.
Why do I see two salary ranges
The City of Greeley in compliance with Colorado state law includes a salary range for all positions posted. This law is intended to improve wage transparency. The City of Greeley in support of wage transparency posts both the full salary range for each position (what you might anticipate your earnings couldbe if you work for the City of Greeley for some time) as well as the anticipated hiring range (the range within which the City anticipates making an offer). The actual offer extended will be based on your years of relevant experience education certifications and potentially other factors.
City of Greeleys Total Rewards
The City of Greeley is proud to offer a robust benefits package in addition to your wages. This package includes health and wellness retirement savings discounted access to Greeley facilities and more.
Job Summary:
Under the general direction of the Mobility Manager the Direct Operations Services Manager oversees the planning coordination and management of the City of Greeleys direct mobility services including fixedroute express commuter and microtransit operations. This role ensures efficient service delivery optimizes resource utilization enhances customer service and upholds compliance with safety and regulatory standards. The position also provides strategic and operational support to the Mobility Manager and performs related duties as needed.
Experience Knowledge Skills:
Minimum Requirements
- Specialized or technical training beyond high school.
- Minimum five 5 years of experience in transit operations parking management contract administration or customer service supervision.
- Three 3 years experience supervising individuals and teams.
- Must be able to hold a current DOT Medical Card
- Class B CDL with Passenger Endorsement (CDLP2 or the ability to obtain within 3 months of hire
- Strong knowledge of municipal transit regulations parking policies and contract compliance.
- Possession of a valid drivers license.
OR
Any combination of related education experience certifications and licenses that will result in a candidate successfully performing the essential functions of the job
Preferred:
- Bachelors degree in Public Administration Business Transportation or a related field.
- 5 years experience supervising individuals and teams.
- Bilingual in Spanish and English
Knowledge Skills and Abilities.
- Knowledge of principles and practices of local government mobility management transit operations micromobility curb management and human services.
- Basic knowledge of specialized areas such as transit and paratransit operations and the activities of local human service providers.
- Ability to communicate effectively and clearly in all situations including individual communication public speaking and small groups.
- Strong interpersonal skills including the ability to work effectively as part of a team and with external partners.
- Ability to analyze data define problems identify potential solutions develop implementation strategies and evaluate outcomes.
- Strong computer aptitude including proficiency in Microsoft Office Suite and the ability to learn new computer software applications.
- Proficiency in customer service software ITS software transit scheduling tools and parking management systems.
- Ability to analyze data generate reports and present findings effectively.
Travel
- Approximately 10 flexible local travel required.
Essential Functions:
- Oversee daily mobility service operations for services provided by City of Greeley employees ensuring smooth and efficient delivery of services like but not limited to fixedroute express commuter and microtransit services.
- Manage Safety and Road Supervisors Dispatch and support systems identifying areas for improvement.
- Ensure daily adequate operator coverage by reviewing daily schedules and minimizing overtime impact.
- Receives investigates and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action.
- Act as a bus operator during staff shortages as needed.
- Oversee and administer operator scheduling Intelligent Transportation System software timekeeping software and microtransit service platforms.
- Participate in the hiring training evaluation and development of personnel addressing performance issues and implementing disciplinary actions when necessary.
- Provide leadership and motivation to enhance team performance and ensure compliance with operational standards.
- Manage direct operations safety programs including performance monitoring and behindthewheel operator assessments.
- Ensure compliance with federal state and local safety regulations implementing necessary policy and procedural updates.
- Manages the investigation and responses to customer complaints and operational issues identifying solutions and implementing corrective actions for services directly operated by the City.
- Assist in the development and implementation of operational goals policies and procedures to improve efficiency and service quality.
- Recommends appropriate service and staffing levels based on organizational needs
- Conduct operational studies and investigations recommending enhancements to mobility programs and service delivery methods.
- Stay informed on emerging trends technologies and best practices in transportation planning and mobility services.
- Prepare and present staff reports performance metrics and operational analyses.
- Maintain accurate division records and files ensuring transparency and compliance with city policies.
- Remain up to date on industry advancements and changes
- Performs other duties as assigned.
Supervisory Responsibilities
NA
Work Environment andPhysical Requirements:
- This position involves a combination of office work and fieldwork. Estimated 85 of the time is spent in an office environment and 15 is spent at field sites or project locations.
- A standard office environment which involves working at a desk or workstation for extended
- periods. The noise level is generally low to moderate consistent with a typical office setting.
- Exposure to minimal hazards that are typically found in general office environment.
- Exposure to some field work to view assets and how information is collected.
- Fieldwork may involve exposure to outdoor weather conditions including heat cold rain or snow. Work may take place on uneven or rough terrain near construction sites or in environments with moving machinery and equipment. Noise levels in the field can range from moderate to loud depending on the project site.
Physical Requirements:
- Mobility: Ability to sit for extended periods at a desk or workstation occasional walking or standing ability to move throughout office location and project sites.
- Dexterity: Ability to perform repetitive movements for typing writing and operating office equipment.
- Strength: Ability to lift or carry objects weighing up to 15 pounds occasionally.
- Endurance: Ability to maintain focus and productivity for extended periods while performing job duties.
- Flexibility: Infrequent need to perform the following physical activities: bend/stoop/squat climb stairs push or pull reach above shoulders
- Vision and Hearing: Sufficient visual ability to read printed or digital documents view computer screens and perform detailoriented tasks. Adequate hearing to participate in verbal conversations virtual phone and in person communications.
EOE Statement:The City of Greeleyprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
ADA Statement: We are committed to an inclusive and barrierfree search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: .
Conditions of Employment: Candidates must successfully complete all preemployment screenings and employment eligibility verification. Preemployment screenings include a drug test a background and national sex offender search a motor vehicle record search and for some positions a physical demands evaluation. For more information about City policies and practices during the recruitment process including but not limited to EOE Reasonable Accommodation and preemployment screenings please visit our career pageHERE.
Required Experience:
Manager
Employment Type
Full-Time
