Senior Tech Specialist - Contact CentreSenior Tech Specialist - Contact Centre
Senior Tech Specialist - Contact CentreSenior Tech Specialist - Contact Centre
Posted on :
06-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
VoIP Infrastructure Design & Maintenance:
oConfigure deploy and maintain FreeSWITCH and Kamailiobased systems.
oDesign scalable and reliable VoIP architectures to support business needs.
oImplement call routing DID management and trunk configurations.
SIP & Call Routing:
oDevelop and manage SIPbased call routing for internal and external communication.
oTroubleshoot SIP signaling issues using tools like Wireshark or sngrep.
oOptimize routing rules for leastcost routing (LCR) and high availability.
Monitoring & Performance Optimization:
oMonitor VoIP systems for performance security and uptime.
oConduct capacity planning and optimize system resources.
oImplement call quality monitoring tools (e.g. RTCP QoS metrics).
Collaboration & Support:
oWork with crossfunctional teams to integrate VoIP systems with CRM and other platforms.
oProvide Level 2/3 support for VoIPrelated issues.
oTrain team members on VoIP best practices and system usage.
Security & Compliance:
oImplement VoIP security measures to prevent fraud and mitigate risks.
oEnsure compliance with industry standards and regulations (e.g. GDPR HIPAA).
oConfigure firewalls and SBCs for secure SIP trunking.
Database & Messaging Integration:
oIntegrate VoIP systems with databases like MongoDB and PostgreSQL.
oLeverage Redis for caching and RabbitMQ for messaging queues.
oImplement efficient data storage and retrieval mechanisms to support VoIP services.
Programming & Scripting:
oDevelop custom VoIP features and modules using languages like Golang Lua Python C and C.
oAutomate repetitive tasks and processes through scripting.
oIntegrate WebRTC solutions for realtime communication.
VoIP Infrastructure Design & Maintenance
Monitoring & Performance Optimization
Programming & Scripting
VoIP Expertise:
oStrong handson experience with FreeSWITCH and Kamailio.
oIndepth knowledge of SIP protocols RTP and VoIP troubleshooting.
oFamiliarity with codecs like G.711 G.729 Opus etc.
Networking Proficiency:
oSolid understanding of networking concepts such as NAT RTP and STUN/TURN.
oExperience with firewall configurations and SBCs.
Development Skills:
oProficiency in programming languages like Golang Lua Python C and C.
oExperience with WebRTC for realtime communication.
oFamiliarity with database systems like MongoDB and PostgreSQL.
oExperience with Redis for caching and RabbitMQ for asynchronous messaging.
Tools & Platforms:
oFamiliarity with monitoring tools like Homer Grafana or Nagios.
oHandson experience with cloud platforms like AWS Azure or Google Cloud.
oProficiency in containerization tools like Docker and orchestration with Kubernetes.
Soft Skills:
oStrong analytical and problemsolving skills.
oExcellent communication and documentation abilities.
oAbility to work collaboratively in a team environment
Educational Qualifications
Btech IT or CS
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
