TechOps Engineer
TechOps Engineer
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Job Description
About CoinSwitch
On CoinSwitch users can invest in Crypto with a few simple taps either as a onetime purchase or in regular intervals through an SIP. But simplicity is not a substitute for informed decisions. A CoinSwitch user spends 27 minutes on our appto learn about Crypto and Web3 through our educational content and understand the market sentiments through CRE8 the Crypto Rupee Index.
But we are just getting started. CoinSwitch not only plans to double down on making Crypto accessible to everyone but is on track to become the onestop wealthtech destination for every Indian
For more information about CoinSwitch find additional resources here: the role :
As a TechOps Engineer you will serve as a bridge between our product engineering and support teams. This role involves resolving technical issues writing scripts and tools to automate support tasks and contributing to system improvements. Youll be handson in both programming and problemsolving ensuring systems operate reliably while creating tools that streamline support processes.
What you will do :
Act as the primary escalation point for technical issues diagnosing and resolving system and application issues
Develop and maintain scripts in languages like Python to automate repetitive tasks enhance monitoring and improve operational efficiency
Create internal tools that help the support team troubleshoot issues generate reports or manage data reducing timetoresolution for common issues
Investigate recurring issues identify root causes and work with the development team to implement longterm solutions
Monitor system performance identify areas for improvement and suggest or implement optimizations to ensure reliability and responsiveness
Maintain detailed documentation for troubleshooting workflows and tool usage to empower the support team and enhance knowledge sharing
Partner closely with engineering QA and support teams to stay informed about product updates ensure smooth rollouts and provide feedback on usability and reliability
What You Should Have:
13 years of experience in a technical support or operations role ideally with programming responsibilities
Proficiency in Python to develop internal tools and automate tasks
Demonstrated experience in troubleshooting and solving technical issues efficiently
Familiarity with operating systems (Linux Windows) networking basics and server management
Strong communication skills and a commitment to delivering a positive customer experience
Life at Coinswitch
We take great pride in what we do and are committed to our mission. And we have a lot of fun while at it!
Heres how we do things at PeepalCo:
Customerfirst: Thats the North Star. Everything we do is to make our users investment experience better and simplified.
Ownership: We dont sport lab coats but we experimenta lot. And we take ownership. We even have a catchphrase for this: Think big fail fast and build better.
Datadriven: The source of truth. Simple as that.
Fun: PS5 anyone Or do you prefer Foosball Or perhaps Carrom And yes our HR team has a whole list of activities: Disco nights offsites gift boxes and more!
Speaking of lists the perks and benefits are so extensive this space isnt enough. Here are a few:
Parenthood: Up to 8 months of Maternity leave and 1 month of Paternity leave
Gender Reassignment Surgery: Be the best version of you! Well support you and reimburse your medical bill.
Disclaimer: We are an equal opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better representsand resonates withthe world around us.
Employment Type
Full-Time
