Information Systems Technician
Information Systems Technician
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Job Description
JOB TITLE:Information System Technician
DEPARTMENT:Information Technology
LOCATION:Bismarck ND
JOB STATUS:NonExempt
PAY:$2225/hr based on experience and skills
REPORTS TO:Help Desk Supervisor
DIRECT REPORTS:No
JOB SUMMARY
CrossCountry Freight Solutions is a leading nationwide LTL trucking company that builds cuttingedge solutions to optimize freight processes and support carriers. We are seeking an Information System Technician to join our team of Help Desk professionals. This position will serve as the first point of contact for technical assistance. The position will provide software and hardware back up for the company and monitor program activities to detect problems in the system.
ESSENTIAL JOB DUTIES
- As part of the Help Desk team provide technical assistance and support related to computer systems hardware and software by answering users questions training users on basic system and computer functions addressing system and user issues and resolving issues in a timely and professional manner
- Provide direction and support to users of accounting administrative and various communication applications.
- Install new hardware and software as well as identify and rectify problems with PCs printers and other pieces of computer and network equipment.
- Interact with and assist staff and customers to enhance information exchange.
MINIMUM REQUIREMENTS
- Welldeveloped interpersonal skills. Ability to get along with diverse personalities.
- Must possess excellent organizational communication (written and verbal) analytical and decisionmaking skills.
- Associate Degree in a related field and minimum 2 years related experience preferred
- Excellent understanding of personal computers including previous experience with troubleshooting installing and updating hardware and software.
- Knowledge of TCP/IP LAN WAN and Web technologies.
- Must be willing to learn and comply with company policies and procedures.
WORK CONDITIONS
- Generally a standard office environment.
- The ability to work irregular hours when necessary.
- Estimated 50 travel.
BENEFITS
- Medical Vision Dental Supplemental and Life Insurances available.
- Paid time off paid holidays paid community volunteer time
- 401k retirement plan and quarterly match.
Required Experience:
IC
Employment Type
Full-Time
