Dispatcher - Raleigh NC
Dispatcher - Raleigh NC
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-04-2025
Job Description
USPack is a leading logistics provider custom built for the evolving needs of businesses in todays sameday delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. Thats why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers businesses. Thats how we stay ahead. Thats how we help our customers win.
Find out more at: www.gouspack
At USPack we know our people set us apart. And thats why we do everything we can to invest in them and help them grow every day.We dont put people in jobs we work with them to develop longterm career paths that are rewarding challenging and fulfilling. Weve built an inclusive culture where everyone has a voice and a sense of belonging. We value input we demand collaboration and we recognize performance. We work together we play together and we succeed together! Get on the path to a successful career that delivers more!
USPacks Benefits for Full Time positions include:
401(K)
Health Insurance
Disability/Life Insurance
Paid Time Off (PTO)
Paid Holidays
USPacks Benefits for Part Time positions include:
401(K)
Paid Sick Time
TheDispatcherposition handles customer calls to ensure overall customer satisfaction is achieved. The ideal candidate will have a high level of attention to detail the ability to effectively multitask in a fastpaced environment and demonstrate excellent problemsolving skills. This position serves as the primary communicator between Independent Contractors and customers of our organization. A sense of commitment to customer satisfaction and the ability to work well in a team environment is ideal for this position. Superior communication skills and a positive friendly attitude are critical to succeed in this role.
To perform this job successfully an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge skill and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Dispatcher Essential Job Duties and Responsibilities:
- Answer incoming phone calls from customers and Independent Contractors and enter information into a companyspecific software system.
- Prioritize tasks accordingly.
- Enter orders for both routed and ondemand routes additional stops wait for time jobs and specialorder requests from customers as required by department standards.
- Determine if orders can be performed as requested by the customer based upon multiple factors.
- Assign and dispatch delivery jobs.
- Monitor online dispatch board for potential issues of delayed service.
- Monitor current job acceptance log of Independent Contractors to ensure workload balance route reassignments as necessary in case of breakdowns or service interruptions.
- Monitor status of timesensitive deliveries/pickups to ensure timely delivery to customers.
- Answer inbound calls from Independent Contractors and assist them as needed to help ensure the routes can be completed according to customers expectations.
- Assist with Operations Manager and other employee requests related to dispatch and route completion.
- Monitor and utilize webbased applications tools and reports.
- Handle customer concerns in an expeditious and professional manner; escalate unresolved issues to management as appropriate.
- Perform daytoday administrative tasks; i.e. email electronic file management etc.
- Ensure policies and procedures as defined by the company are consistently followed.
- Perform other duties as assigned.
Knowledge/Skills/Abilities Requirements:
- Ability to establish a high level of trust and credibility in the organization.
- Must be extremely detailoriented and able to accurately process transactions.
- Proactive and resourceful. Ability to work effectively in a fastpaced environment.
- Ability to effectively communicate verbally and in writing at all levels of the organization.
- Proficient computer skills including but not limited to MS Word Excel and database programs.
- Critical thinker with strong analytical skills.
- Ability to lift up to 25 pounds on occasion.
- Ability to work overtime as necessary.
- Bilingual (EnglishSpanish) preferred.
Education/Experience/Certificates/Licenses Requirements:
- High school diploma required; Associates Degree preferred.
- 23 years previous call center customer service records clerk data entry administrative or other related office experience preferred.
- Experience with customer service principles and practices.
Shift Days:Monday through Friday with rotating Saturday/Sunday
Shift Hours:2nd Shift Available to work extra hours weekends and holidays preferred.
Work Location: Remote
Salary: Starting at $16.50 per hour plus benefits
At USPack our values are at the heart of everything we do every day. Theyre living breathing reminders of who we are what we do and how we should treat those around us. They guide our actions our interactions and our decisions. They are what drive us.
We are:
Driven by integrity Were driven by honesty transparency and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isnt just a value its the compass that steers us toward success.
Driven by a passion for service Were driven by doing more by empowering others to succeed. Were proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us service is more than a mindset its a way of life. Its our passion.
Driven by collaboration Were driven by common goals common understanding and uncommon communication. We start on the same page and work sidebyside building momentum and measurable progress at every step along a shared path to success.
Driven by accountability Were driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients to our environment and to each other. We dont just say it we show it. We make it happen and we measure it.
Driven by innovation Were driven by whats now and whats next. For us its about never settling for the status quo. Its about staying one step ahead and embracing change. Its about pushing forward through shared ideas new approaches and new solutions to achieve things never thought possible.
Employment Type
Full-Time
Key Skills
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