Collections Specialist
Collections Specialist
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Job Description
Key Responsibilities:
Analyze and reconcile accounts monthly and resolve any outstanding issues
Manage and execute accounts collection process as approved by management including making phone calls or mailing letters
Escalate unresolved issues to team lead or collections manager as needed
Reports monthly to collections manager outstanding collection accounts and issues
Maintain detailed customer information on delinquent accounts including contact information
Meet or exceed objectives and collection goals
Analyze and maintain unapplied cash and credit balances with cash applications
Conduct customer research for unresolved accounts
Ability to excel in fast paced environment
Conform in all respects with applicable federal state/provincial and local laws regulations ordinances
Follow company polices procedures and directives from supervisors/managers
Perform other duties and responsibilities as required or requested by management.
Knowledge Skills Abilities and Competencies:
Associates degree from two year College or technical school or equivalent combination of education and experience
35 years experience in commercial collections account receivable and customer service
Working knowledge of Microsoft OfficeOutlook Word and Excel
Knowledge of AS400 software system and Soft Pak
Excellent customer service and phone skills
Ability to resolve customer complaints and questions
Ability to effectively communicate with others verbally and in writing
Close attention to detail and good organizational skills
Good interpersonal skills.
Physical/Mental Demands:
Regularly required to sit and use hands and fingers.
Frequently required to talk hear stand and walk.
Visual Requirements: include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
Working Conditions:
Work in indoor office environment 100 of the time.
Noise level is usually moderate.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact
Required Experience:
Unclear Seniority
Employment Type
Full-Time
