Home Lending Associate Consumer Direct - Jacksonville

Lending and put your exceptional knowledge and understanding of home lending products to good use by serving as our customers chief point of contact throughout the life of the loan while the Home Lending team supports you by sharing demonstrated knowledge in this area of specialization. You will adhere to all regulatory requirements while marketing and promoting the financial products offered by Chase. You will have a unique opportunity to grow your career while making a significant impact on our business.

As a Centralized Sales Home Lending Associate within Chases Home Equity and Streamline product team you will play a pivotal role in serving our clients. You will gain expertise in our programs policies and procedures ensuring every client interaction is seamless and satisfying.

Job Responsibilities:

• Connect with clients through inbound and outbound calls showcasing your ability to learn and serve customers cash needs or desire to reduce interest expense.
• Maximize the opportunity to be passionate about helping every customer achieve their objective and choose Chase.
• Ensure every detail is perfect from customer satisfaction to compliance with applicable statutes and procedures.
• Navigate multiple advanced computer systems with ease supporting the lending process with automated programs and software.
• Maintain your cool in a highvolume fastpaced environment even during challenging situations like loan escalations.
• Work closely with partners and team members sharing information and expertise to achieve common goals. Be candid and honest with coworkers and referral sources.
• Keep uptodate with the mortgage industry business and economic trends to better understand the local market and the needs of our clients.
• Provide valuable feedback on lead quality and accurately log all business activities within the firms CRM.

Required qualifications capabilities and skills

• Demonstrated sales aptitude
• College degree or 2 years equivalent work experience in sales
• Proficient with Microsoft Applications (Word Excel and PowerPoint)
• Extremely detailoriented. Highly organized with a demonstrated ability to manage multiple tasks and meet deadlines timely
• Demonstrated ability in providing superior customer service and consultative selling
• Selfmotivation and demonstration of initiatives
• Strong adherence to compliance regulations

Compliance Requirements:

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such an employment offer for this position is contingent on JPMCs review of your criminal conviction history credit report information available through NMLS and any other information relevant to a determination by JPMC that you demonstrate financial responsibility good character and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such upon active employment with JPMorgan Chase you will be required to either register on NMLS or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act including successful registration immediately after your start date and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration update and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase online application process may be transferred on your behalf to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record if applicable before submitting.

Further information about NMLS and registration requirements of registration can be found at: Experience:

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