Sales Support Apprentice

At M&G our purpose is to give everyone real confidence to put their money to work.As an international savings and investments business with roots stretching back more than 170 years we offer a range of financial products and services through Asset Management Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients and superior shareholder returns.

Through our behaviours of telling it like it is owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role

Who are we looking for

We are looking for a confident individual with a positive outlook and a can do attitude who are aspiring to build their experience and progress at M&G.

A successful candidate is someone who is self motivated capable of building and maintaining relationships naturally curious and work effectively as part of a team. A powerful desire to learn and a genuine interest in Sales Support.

The applicant would ideally have an inquisitive nature and be curious. The successful applicant should feel confident to use their own initiative and work alone where required with an aspiration to want to learn and progress.

The Role

As a Sales Support Executive Apprentice (SSE) you will help Advisers strengthen and grow their business and make M&G their provider of choice helping both them and their clients achieve positive outcomes. You will work in partnership with the Intermediated Distribution sales teams (Prudential Account Managers) to achieve their growth ambition and deliver their sales targets.

Our aim is to build trust and confidence with our advisers developing and nurturing our relationships through our knowledge and experience in order to deliver the collective business objectives.

This role presents a great opportunity to build extensive knowledge on our wide range of propositions working alongside talented individuals and is a great place to work to support your career development.

What will you be doing

As a Sales Support apprentice your daily duties will include:

• To educate our Advisers how to save time by becoming selfsufficient with our digital and product journeys.
• Support our Advisers with their product & proposition enquiries helping them navigate our systems to maximise the use of our online tools with the aim of a seamless journey.
• To inform Advisers and their teams of our extensive range of tools calculators marketing and technical support available.
• Facilitate service issue challenges through to resolutions when all else has failed managing adviser expectations in line with Prudentials timescales.
• Working in partnership with our Account Managers you will proactively identify and follow up with advisers on lead generation opportunities helping to maximise sales aligned to our panels business plans.
• Identifying and supporting potential new business opportunities by engaging with Advisers.

What will I need to be successful in this role

• Resilient confident and enthusiastic.
• Ability to work well under pressure remaining calm to handle objections demonstrating an ability to think outside the box.
• Can work independently and as part of a team with the ability to plan prioritise and organise workload on an interdaily basis dynamically responding to the requirements of the role.
• Demonstrates accountability and ownership for delivery.
• Effective communication skills with an ability to interpret and articulate requirements resolve issues and manage complex/technical enquiries.

Our application process

To apply for any of our apprenticeship roles you will be required to complete the following steps:

• Submit your Application Form and CV
• Complete your Online Assessment
• Complete an Online Video Interview
• Attend one of our Assessment Centre

We are only accepting one application per candidate so please do review all job descriptions and outline your top three choices in your application.

Minimum Requirements

• Available to start the apprenticeship programme in September 2025
• You must not be enrolled into another further education programme at the beginning of the programme
• Be a UK citizen or have proof of your right to work in the UK
• Living in Scotland
• Pass in Five National 5s including English and Maths
• Minimum of Grade C in Two Highers or equivalent

Training Provided

As a Sales Support Apprentice with M&G you will undertake the Providing Financial Advice SCQF Level 6 Apprenticeship. The apprenticeship will be delivered through a blend of live online learning prerecorded lectures and face to face inductions and masterclasses

Future Prospects

This is a fixed term contract for 18 23 months upon which the business may decide to retain subject to the Apprentice performance headcount and available funding. If recruited into a permanent role the individual will follow the career progression applicable to the specific role/department.

Salary

22900 per annum plus benefits

As you may expect our Apprenticeship roles are extremely popular and therefore we may need to close vacancies early if we receive a high level of applications.

We have a diverse workforce and an inclusive culture at M&G plc underpinned by our policies and our employeeled networks who provide networking opportunities advice and support for the diverse communities our colleagues represent. Regardless of gender ethnicity age sexual orientation nationality disability or long term condition we are looking to attract promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader and we welcome applications from candidates with longterm health conditions disabilities or neurodivergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job will be offered an interview if they opt in to the scheme when applying.

Ifyou need assistanceor an alternative means of applying for a role due to a disability or additional needpleaselet usknow by contacting us at: