Client Support Specialist
Client Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Duties include but are not limited to:
- Establish and maintain professional relationships with clients across multiple levels of client organizations while serving as the primary contact for selected clients and providing support of accounts (secondary) to the Strategic Account Manager.
- Develop and maintain a working knowledge of clients objectives plan designs and overall needs of clients.
- Responsible for understanding the clients organization & structure product/services and staying aware of any changes.
- Conduct regular service/relationship communications with clients.
- Identifying researching resolving and providing prompt follow up to all client issues.
- Actively engage and participate in client meetings and conference calls and maintain all documentation and follow up as needed and/or requested.
- To provide consulting and ongoing training and education to assigned accounts as needed.
- Collaborate with cross functional teams to represent client(s) internally and coordinate function such as problem resolution system implementations project completion and/or to address ongoing pharmacy services needs.
- Utilizes various data and analytics tools to prepare reports written communication and/or presentations as needed.
- Work with the Implementation team to provide smooth transition to ongoing Client Services following Go Live.
- Understand and support all internal workflow while providing ideas and suggestions for improved processes.
- Maintain ProCareRx systems to assure documentation of client communications and client information is updated and accurate; includes but not limited to; new addresses client contacts all interactions meetings etc.
- Communicate regularly and as required with Client Services leaders to provide necessary timely feedback and assessment of client relationships active projects and/or any relevant information/activities on client accounts.
- Contribute to a team effort by performing other duties as may be assigned
Job Requirements:
- Associate Degree in Business or Healthcare field preferred; or any combination of education and experience which would provide an equivalent background managing business operations and/or customer relationships ideally in Healthcare Operations.
- Pharmacy Tech or PBM account management experience a plus.
- Proficient in Microsoft Office and other exposure to industryrelated applications and software.
- Prior employment in a position requiring use of analytical problem solving and critical thinking skills.
- Selfmotivated with the ability to work both independently as well as cohesively within a team setting with limited supervision in a fastpaced environment with timely turnarounds
- Exceptional organizational and time management skills
- Exceptional verbal and written communication skills to effectively communicate with peers colleagues and all levels of management
Physical Demands:
Requires sitting standing and occasional light lifting.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
