Communications Assistant-Senior

The City of Milwaukee is proud to employ a diverse workforcededicated to delivering exceptional service to its residents. If you arepassionate about being part of an inclusive team of public servants we inviteyou to consider the following opportunity.

The Communications AssistantSenior in the Department ofPublic Works (DPW) Operations Division supports the efficient operation of theParking Information Desk.

Customer Calls Dispatch and Tracking:

• Record and process towing and tow tracking information via computer and radio requests and respond to residents inquiries regarding towed vehicles.
• Identify the owners of towed vehicles assist with processing placards for subsequent towing of abandoned vehicles and provide residents with information on towing policies and procedures for reporting stolen vehicles.
• Dispatch Parking Enforcement Officers to respond to complaints.
• Respond to inquiries from Parking Enforcement Officers and the Milwaukee Police Department (MPD).
• Receive complaints from residents regarding illegally parked vehicles.
• Record and authorize requests for night parking exemptions.

Administrative Support:

• Assist with training Parking Information Desk employees.

We welcome qualified individuals with disabilities who areinterested in employment and will make reasonable accommodations during thehiring process in accordance with the Americans with Disabilities Act (ADA) of1990 as amended by the Americans with Disabilities Act Amendments Act (ADAAA)of 2008.

The Communications AssistantSenior must be willing and ableto:

• Work rotating shifts as scheduled to maintain 24hour coverage including 1st 2nd and 3rd shifts Monday through Sunday including holidays.
• Work mandatory overtime to cover shift vacancies and work extended hours as needed.
• Work variable and extended hours to meet the Citys needs during weatherrelated events and other emergencies.

1. Three years of experience at a dispatch or highvolume customer call center.

Equivalent combinations of education and experience may beconsidered.

NOTICE:Please do not attach your academic transcriptsto your employment application. The hiring department will verify candidateseducation as part of the background screening process prior to extending anyjob offers.

• General knowledge of City Parking Ordinances parking enforcement towing and citation processing.

Technical:

• Ability to learn and apply DPW rules regulations policies and procedures.
• Knowledge of customer service best practices and the ability to effectively integrate them into operational processes.
• Ability to learn and efficiently utilize jobspecific computer systems including PeopleSoft Citation Processing applications Meter Payment applications DPW Parking applications and other database programs.
• Intermediate to advanced proficiency in using standard computer applications including Microsoft Word Excel and Outlook.
• Ability to read and interpret jobrelated documents including instructions reports policies and procedures.
• Ability to read maps and learn Milwaukees streets locations and boundaries.
• Ability to prioritize calls during times of high call volume.
• Ability to actively listen to callers and accurately record information.
• Ability to perform accurate data entry.

Communication and Interpersonal:

• Verbal communication skills including the ability to communicate effectively via radio and telephone professionally providing clear and concise information.
• Effective written communication skills to accurately record information and convey ideas clearly through reports and emails.
• Ability to serve the public respectfully and represent the department in a positive manner.
• Ability to remain calm in stressful situations defuse emotionally charged situations and seek solutions toward resolution.
• Ability to use active listening skills when interacting with callers including asking probing questions to gather relevant information about an issue.
• Ability to answer routine questions and work politely with internal and external customers.
• Ability to maintain effective working relationships with all stakeholders including the public.
• Ability to work independently and cooperatively in a teamoriented environment.
• Ability to work effectively with people whose backgrounds may differ from ones own.

Judgment and Professionalism:

• Ability to plan organize prioritize and complete work to achieve objectives in a timely manner within deadlines and with limited supervision.
• Ability to meet competing challenging and everchanging priorities.
• Ability to perform work with a high degree of accuracy detail and quality.
• Ability to effectively analyze and resolve issues exercising sound judgment.
• Ability to effectively evaluate or make independent decisions based on experience knowledge and training.
• Honesty integrity and the ability to maintain confidentiality.
• Ability to be a responsible steward of City of Milwaukee resources.

The current salary range (Pay Range 5EN) is$49399$61424annually and the resident incentive salary range is$50881$63267 annually.Appointmentabove the minimum is possible based upon level of experience and otherqualifications and is subject to approval.

BENEFITS

The City of Milwaukee provides a comprehensive benefitprogram that includes the following:

• Wisconsin Retirement Systems (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City ofMilwaukee please visit Process

Additional Information

Conclusion