Manager Customer and Product Insights
Manager Customer and Product Insights
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Job Description
The Research & Product Insights Manager is responsible for uncovering new product opportunities through direct engagement with customers field research and indepth workflow analysis. This position will concentrate on recognizing unaddressed needs difficulties and inefficiencies in the trades converting these findings into actionable insights that steer product strategy. By working closely with product management and engineering this role ensures that insights lead to realworld solutions that improve efficiency safety and performance in the field. The ideal candidate thrives in handson research environments and has a proven track record of turning observations into successful product ideas.
Emersons global Professional Tools business is an equal opportunity employer offering the broadest portfolio of reliable tools and technologies for those working in mechanical electrical and plumbing trades! With unparalleled expertise from RIDGID Greenlee and Klauke we deliver trusted products to handle the industries toughest challenges!
In this Role Your Responsibilities Will:
- Lead a research team dedicated to identifying product opportunities through direct user engagement.
- Conduct onsite field research including job site visits customer interviews and observational studies.
- Evaluate trade workflows to pinpoint inefficiencies difficulties and areas for product improvement.
- Work closely with product managers to refine and validate new product concepts.
- Collaborate with engineering teams to ensure that seen opportunities align with technical feasibility.
- Summarize research findings into impactful reports and presentations for key collaborators.
- Mentor and develop research analysts to improve their field research capabilities.
- Ensure that research methodologies align with standard processes for product discovery.
- Bachelors degree in a relevant field (e.g. Engineering Human Factors Design Research Business).
- 5 years of demonstrated ability in product discovery user research or related fields.
- Strong experience conducting field research and customer observations.
- Proven ability to translate difficulties faced by customers into actionable product insights.
- Excellent communication skills with the ability to tell a compelling story through research findings.
- Experience collaborating with product and engineering teams from various departments.
- Strong problemsolving skills and ability to recognize patterns across research findings.
- Masters degree or equivalent experience (Engineering Human Factors Design Research Business etc. or MBA
- Experience conducting research for industrial tools connected devices or IoT products.
- Familiarity with trade professions (e.g. plumbing electrical mechanical) and their unique challenges.
- Understanding of usercentered design methodologies and their application to physical products.
- Ability to travel as needed for customer visits and field research.
Our Culture & Commitment to You
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
Learn more about ourCulture & Values.
Why Work in the Greater Cleveland Area
Our facility is located in Elyria OH (our world headquarters) which is conveniently located within driving distance to Cleveland. The areas generally low costs of living excellent school systems and low crime rates create a familyfriendly environment. The area is home to several growing communities with restaurants festivals shopping and arts scenes that make them exciting places to live and work
About Our Location
Since the invention of the modern pipe wrench in 1923 the 25acre RIDGID world headquarters in Elyria OH has been developing tools that help trades professionals solve jobs faster safer and more accurately. Today more than 600 employees work in 734K sq. ft. of office and manufacturing space. The campus also houses a factory tool service center and an innovative schoolhouse training center that educates and trains hundreds of tradespersons every year. In addition to the iconic wrench the campus manufactures RIDGID battery hydraulic tools pipe and electrical tools and drain cleaning components as well as Greenlee step bits and knockout tools. Emersons Professional Tools business provides the industrys broadest portfolio of advanced reliable tools and technologies for the mechanical electrical and plumbing trades.
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Required Experience:
Manager
Employment Type
Full Time
