Service Writer
Service Writer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Safety
- Promote the Safety Culture of AgriService.
- Attend all safety training both in person and virtual.
- Advocate and exemplify safety and safe working habits using proper safety equipment not limited to hand face ear and eye protection. (PPE)
- Follows company safety policies and procedures on the jobsite promotes safe behavior with our customers.
- Maintains a clean office environment.
- Ensures Service vehicles/industrial vehicles/cranes are inspected as required.
- Ensures equipment under repair is in a zeroenergy state before servicing (Lock out Tag Out).
- Handles chemicals in accordance with the Safety Data Sheet (SDS).
- Assists in Job Hazard Analysis (JHA) of location and equipment looks to eliminate or reduce potential hazards.
- Identifies potential safety concerns on all makes and types of equipment through walk around inspections and makes corrections as needed.
- Communicates with Safety Liaison to identify and address safety concerns.
Essential Functions
- Assist service department manager/foreman in maintaining an efficient department with a high degree of customer satisfaction.
- Open and close all customer paid and internal repair orders including proofreading with a high degree of accuracy.
- Open and assist with all phases of warranty work orders including proofreading with a high degree of accuracy.
- Follow procedures for quick and efficient handling of warranty items including tagging and proper storage of warrantable materials.
- When necessary estimate costs and completion times at point of sale and clearly communicate them to the customer.
- Review work in progress to ensure quality and timeliness.
- Become familiar and efficient with all phases of the computer system for the operation of the service department.
- Work with parts employees to secure parts for the technicians in the field.
- Help distribute work to the technicians and verify timecards.
- Greet customers immediately in a courteous and friendly manner.
- Manage telephone calls quickly and courteously.
- Occasionally reach out to customers by phone to see if they have service needs.
- As needed assist with collection of payments.
- Notify customers of any changes delays or additional work needed.
- Manage customer complaints reasonably and with a positive attitude.
- Maintains good working relationships with staff and other departments.
- Works within and promotes corporate vision mission and values of the organization.
- Perform other duties as assigned
Knowledge Skills and Abilities
- Knowledge and use of Microsoft computer products or other comparable systems required.
- Proven skills in written and verbal communications leadership and interpersonal relationship building.
- Proven customer service and conflict resolution skills.
- Organized with strong planning time management and efficiency in work completion.
- Ability to set and manage priorities.
- Strong attention to detail and accuracy.
- Must be a selfstarter and able to work without supervision.
EDUCATION AND EXPERIENCE:
- Proof of high school diploma or General Education Degree (GED).
- Three years experience working with and dispatching heavy trucks.
- Valid drivers license and acceptable driving record required.
- Must be able to communicate in English (speak read comprehend).
- Competent in using computers and programs such as Work Excel and Outlook.
- Prior administrative experience required.
- Knowledge of service work dealership and/or agriculture desired but not required.
Physical Requirement
- Must be able to sit for long periods of time along with walking standing climbing stairs reaching pushing pulling leaning and twisting.
- Must be able to lift 50 lbs.
Employment Type
Full-Time
