Nashville Licensed Insurance
Nashville Licensed Insurance
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Job Description
Sykes and Sitel are now Foundever
At Foundever we deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers many products including life property and casualty longterm care retirement planning investments roadside assistance and warranty as one of the largest global providers of CX products. All calls are inbound calls only no cold calling.
Your fantastic opportunity
You are the first point of contact for clients and deliver professional and highquality customer service. This may include dealing with customers clients or thirdparty contacts. You are empowered to take initiative as well as follow procedures processes and systems to provide customer resolutions.
Youll Enjoy
An awardwinning culture built on 35 years of industryleading experience and a commitment to improving the employee experience. Whether you are onsite (location) or working from home depends on the results of your assessment and interview. You will thrive using your compassion skills to help customers while our paid training and benefits help you prioritize your financial physical and mental wellbeing to give you a sense of purpose in your role.
Responsibilities
Interact with customers clients insurance carriers and internal sources to provide coverage information and provide policy recommendations
Complete a variety of daytoday client service transactions including policy endorsements certificates binders cancellations or other tasks
Complete carrier certifications to obtain Ready to Sell Status for multiple insurance providers
Weekly review of quality standards metrics and performance
Benefits:
Pay: $18/hr $16/hr Training
100 Paid Training
Medical Dental Vision and Wellness Benefits
Employee Assistance Program (EAP)
401K retirement plan with company match
Holiday Pay
Paid Time Off
Employee discounts
Referral bonuses
Internal Mobility 84 of our managers are promoted within)
Qualifications
Ability to complete prelicensing courses and pass the applicable state exam and background screenings
Organized selfstarter dedicated to studying on their own and comfortable in a continuouslearning environment
Must be 18 years of age
High school diploma (or GED equivalent)
Must pass a background check and drug screening
Must live with 100 miles of Nashville TN
As a note for workathome positions we require the minimum requirements of your home internet service; Mbps: 15 mbps download and 5 mbps upload.
Foundever requires a dedicated distractionfree quiet work environment during working and training hours this includes pets phone or other household members.
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 170000 associates across the globe were the team behind the best experiences for 750 of the worlds leading brands from Fortune 500 companies to local startups. We know every action taken no matter how small has a significant impact. Supporting 9 million customer conversations every day in 60 languages across 45 countries Foundever combines innovative thinking and digital solutions including selfservice artificial intelligence (AI) and datadriven analytics with the expertise and empathy to Create Connection. Value Conversation.
Get to know us at www.foundever and connect with us on Facebook LinkedIn and Twitter.
EEO
Foundever is committed to selecting developing and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race age color religion sex creed national origin ancestry citizenship disability/handicap marital status protected veteran status uniform status sexual orientation pregnancy genetic information gender identity and expression or any other basis protected by federal state or local law. The Company forbids discrimination of all kinds whether directed at Associates applicants vendors customers or visitors. This policy applies to all terms and conditions of employment including recruitment hiring promotion compensation benefits training discipline and termination.
Employment Type
Hourly
