Patient Care Contracts Specialist

Patient Care Contracts Specialist Temporary 2 Positions)

CARE AND BE CARED FOR THIS IS YOUR HOME

Are you highly organized detailoriented and able to work accurately in a busy environment with frequent interruptions Are you seeking a rewarding career that cares for others within an organization that values you Youre looking in the right place.

If so take a look at this rewarding career opportunity to work alongside a supportive and collaborative team of over 9000 regulated health care and other professionals. We are in a momentous time for health care in Ontario as we move to a more connected system through the Ontario Health Teams model of care.

Ontario Health at Homeis looking for a Patient Care Contracts Specialist who will report to the Manager Patient Care Contracts. ThePatient Care Contracts Specialist is responsible for providing analysis leading projects and supporting the improvement of services delivered by Ontario Health at Home and contracted Service Provider Organizations.

This position is also responsible for the development and delivery of all Patient Service contracts for Ontario Health atHome Mississauga Office. Additionally this role may provide support for regional or provincial Ontario Health atHome projects as they arise.

What will you do

hat will you do

• Collaborates with the Manager Patient Care Contracts on the development and management of contract monitoring and performance evaluation tools
• Supports the management of Patient Service contract documents including drafting amending agreements validating rates and performance metrics.
• Monitors Service Provider performance in relation to service delivery standards (e.g. risk events tracking and trending of service refusals service volumes response to patient satisfaction surveys)
• Ensures Ontario Health atHome complies with contractual obligations (e.g. awarded service volumes market share notifications billing and payment requirements)
• Makes adjustments to Client Health Related Information System (CHRIS) database as directed
• Provides confidential analysis interpretation and reporting of organizational data and Service Provider Performance to patient care contracts and patient services management.
• Supports the coordination of audits and other related Performance Management activities
• Participates in regular Service Provider meetings to build effective relationships to address operational issues and concerns and to collaboratively plan for future initiatives
• Prepares analysis and materials and participates in regular quality review meetings with Service Providers to review performance indicators risk events report trends and quality improvement initiatives
• Collaborates with Service Providers to improve performance and recommend contractual remedies for Service Provider performance that consistently does not meet Ontario Health atHome Mississauga Halton standards
• Tracks outstanding performance issues and timely implementation of Service Provider actions
• Provides consultation and support to Patient Services managers and staff related to the contract obligations of Ontario Health atHome and its Service Providers
• Prepares and enters data required for provincial and or local reporting obligations
• Supports Patient Care projects involving service providers
• Provides support relating to the investigation of risk events in the Event Tracking Management System
• Participate in orientation sessions for New Service Providers as required
• Draft briefing notes presentations reports and other documents as required.

CHRIS Administration

• Completes purchased services maintenance in CHRIS
• Updates CHRIS code tables as required (geographic areas local distinctions etc); ensures contract information in the database reflects contract agreements between Ontario Health atHome Mississauga Halton and Service Providers; updates provider billing numbers as required; adjusts service volume market share as required
• Assists in problemsolving CHRIS errors and issues related to service provider submission

What Must you have

• University degree in a health discipline Health Administration or related field (or equivalent combination of education and experience)
• Four 4 to six 6 years of related work experience in contract management performance management or compliance preferably in a healthcare or government environment
• Experience providing data analysis and to translate data into useful information
• Demonstrated knowledge and experience with contract monitoring and evaluation tools
• Ability to understand and synthesize complex and technical legal operational and healthcare language or processes
• Adept in the use of MS Office applications (e.g. Word Excel Outlook PowerPoint etc.
• Medium to advanced skills with Microsoft Excel and PowerPoint
• Understanding and commitment to quality service and best practice
• Flexible adaptable and responsive to change
• Selfdirected with an ability to organize plan prioritize and multitask
• Thorough written documentation skills that are clear thorough concise accurate and timely
• Demonstrated critical thinking
• Detailoriented
• Demonstrates strong written and verbal communication skills
• Courteous and respectful in all interactions
• Ensures effective and professional communications with all internal/external contacts
• Works respectfully positively and collaboratively within a team environment
• Respects ethnic spiritual linguistic familial and cultural differences
• Meets with Service Providers to discuss performance and work out solutions to problems
• Advocates fairness quality and accountability
• Ability to communicate in French or another language an asset
• We have a mandatory COVID19 vaccination policy. As a condition of employment all employees are required to submit proof of COVID19 vaccination status prior to start date.

What would give you the edge

• Knowledge of home and community care
• Fluency in French or another second language would be an asset

What do we offer

We know wellness is supported with worklife balance.In an inclusive culture committed to support your passion for continuouslearning growth and innovation we offer:

• • • Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan
• Hybrid work environment
• Salary: $ $67765 to $80915 annually

Who are we

We are Ontario Health atHome ready to serve every person in Ontario.We partner with patients and caregivers family physicians hospitals longterm care and retirement homes service providers and Ontario Health Teams to deliver responsive accessible integrated patientcentred care.

Why join us

If youre interested in driving excellence in care and service delivery and seeking an unparalleled opportunity to lead and learn partner and connect care and be cared for this is your home.

Equity Inclusion Diversity and AntiRacism Commitment

Ontario Health atHome is committed to a culture of equity inclusion diversity and antiracism. We are committed to attracting engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodation for persons with disabilities required during the recruitment process is available upon request.

We thank all applicants for their interest; however only those selected for an interview will be contacted.