Business Coordinator Strategic Reporting
Business Coordinator Strategic Reporting
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Job Description
The YMCA of Southern Interior BC has been serving the Okanagan community for over 35 years providing services in Health Fitness & Aquatics Child Care Employment & Community services to over 50000 participants annually. With an annual operating budget of over $15M and a staff of over 300.
Role Overview:
Reporting to the General Manager the Business Coordinator Strategic Reporting will review membership and program software systems to report on membership sales and demographics program registrations membership pricing models financial assistance and service standards. This role involves collecting and interpreting data to present solutions to sales and program teams ensuring informed decisions based on realtime data.
With guidance from the General Manager and VP this position will support the creation of strategic plans business information updates and yearlong acquisition plans. Working in collaboration with the Business Coordinator Systems Administrator to ensure our systems processes and procedures are consistent effective and best serve our members.
Responsibilities:
- Share the Associations vision for growth and exceptional customer experiences.
- Build cooperative working relationships and promote teamwork.
- Oversee daily membership growth goals support and recommend acquisition plans and reengage members at risk of canceling.
- Provide clear analytics to leadership teams to inform decisions on programs promotions and membership.
- Support system improvements and quality control.
- Oversee and support the financial assistance program to ensure consistency across centres
- Advocate for datadriven decisions and fiscal responsibility.
- Lead and role model the YMCAs commitment to volunteerism.
Qualifications and Experience:
- Leadership experience in supervisory roles involving responsibility for managing people program planning & evaluation staff training and development and financial management.
- 13 years of experience in a relevant industry with exceptional interpersonal and leadership skills including excellent written communication and presentation skills.
- Postsecondary education in business or a related field and a demonstrated ongoing commitment to professional development.
- Good judgment and sound decisionmaking in resolving complex issues with welldeveloped conflict resolution skills.
- Required to manage a flexible fulltime schedule to ensure overall department management and support of the department operations.
- Experience in systems such as Avocado SalesForce MindBody and UKG a strong asset
Required Competencies:
- Commitment to Mission Vision and Values:Demonstrates and promotes a personal understanding of and appreciation for the mission vision and values of the YMCA of Southern Interior BC.
- Service Oriented:Deliberately identifies and creates opportunities to enhance each individuals YMCA experience. Creates action plans to resolve any service gap areas.
- Relationship Building and Collaboration: Builds positive interactions listens attentively and communicates effectively to create an open communication environment. Shares information best practices and resources with colleagues.
The YMCAs Commitment to Trust Safety and Equality:
As part of a trusted charitable organization you can expect to receive excellent services and safety training throughout your YMCA career. As the first step in your journey you will be required to:
- Provide 3 references of a professional nature (e.g. employer supervisor colleague teacher coach etc..
- Provide a satisfactory Criminal Record Check/Vulnerable Sector Search issued no later than six 6 months preceding your start date. The YMCA will provide applicable instructions and paperwork.
The YMCA of Southern Interior BC is an equity employer and encourages applications from all individuals who may contribute to the diversity of our workplace. This includes persons with diverse abilities persons of color and ethnicity Indigenous persons (First Nations Metis and Inuit) and people of all sexual orientations and genders.
Application deadline: April 10 2025
Required Experience:
IC
Employment Type
Full-Time
