Guest Services Manager
Guest Services Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Cheval The Edinburgh Grand has a great opportunity for a Guest Services Manager to join our unique luxury residence with 50 beautifully designed apartments in the heart of Edinburgh
Our Guest Services Manager will be responsible for creating remarkable and seamless service experiences for our guests. Connecting with the guests before their arrival to ensuring that we have everything in place to make their stay exceptional. They will also contact the guests post stay to acquire feedback and satisfaction and to encourage repeat visits.
The Guest Services Manager reports directly to the Front Office Manager and they will be a confident and experienced hospitality front office professional with proven experience in enhancing guest experience and ideally from the 5 star or luxury background.
Some of your responsibilities will include:
- Overseeing VIP guest experiences ensuring personalised service and seamless fulfilment of special requests
- Develop and implement a prestay and poststay call strategy ensuring guests are welcomed before arrival and followed up with after departure to enhance satisfaction and encourage repeat stays.
- Take ownership of guest complaint resolution ensuring swift action and service recovery strategies that turn negative experiences into positive ones.
- Develop a network of local suppliers to offer truly unique experiences to our guests
- Analyse guest complaints regularly identifying common issues and implementing solutions to prevent reoccurrence.
We would love to hear from you if you
- Have management experience within a hospitality environment
- You are an experience front office professional
- Are experienced in a property management system
- Can build excellent relationships with guests and colleagues
- Have experience in motivating and leading a front office team
- Are a confident communicator
- Have strong attention for detail
- Have a positive attitude in everything you do
- Have a friendly professional and warm manner
In return for your passion and drive to succeed we can offer you
- Competitive salary
- Annual Bonus
- 29 days annual leave (increasing with service including public holidays)
- Life Assurance
- Season Ticket Loan
- Tuition funded support
- Apprenticeship scheme
- Contribution to personal pension (after 3 months)
- And many more benefits!
If you thrive on being the best you can and want to join our award winning team then look no further and apply for our Guest Services Managerrole now!
Helpful to know
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
Required Experience:
Manager
Employment Type
Full-Time
