Software Engineer GenAI Customer App
Software Engineer GenAI Customer App
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$ 160000 - 192000
1 Vacancy
Job Description
About Job
Software is eating the world but AI is eating software. We live in unprecedented times AI has the potential to exponentially augment human intelligence. As the world adjusts to this new reality leading tech companies are racing to build LLMs at billion dollar scale while large enterprises figure out how to add it to their products. To ensure that these models are safe aligned and highly useful they require extremely high quality humangenerated data and evaluation. Since before the launch of ChatGPT through to the latest generation of frontier models coming out today Scale has been at the forefront of providing the posttraining finetuning and human preference alignment (RLHF) data needed to ensure these models are capable aligned and useful via our Generative AI Data Engine. The data we are producing is some of the most important work for how humanity will interact with AI.
As customers train their models on this data and constantly aim to improve them a critical need is having trustworthy evaluations of model performance and an ability to identify weaknesses and potential vulnerabilities. Conducting these evaluations with our human experts constitutes a significant and growing portion of Scales workthus assisting model developers in iteratively understanding where to focus their technical investments.
The GenAI Customer App product team at Scale is at the heart of this work building a worldclass customerfacing model evaluation platform. This platform enables customers to easily launch new evaluation workflows deep dive into evaluation results down to the test case level to understand weaknesses and benchmark performance and use these insights to drive model development roadmaps. In building this product you will have a chance to shape the way that models across the industry are evaluated impacting billions of people around the world. And as a newer product at Scale you will have the opportunity to build something impactful from the ground up.
As part of the GenAI Customer App product team you will partner closely with researchers from Scales Safety Evaluations and Alignment Lab (SEAL) on productization of novel research as well as Scales expert red team which supports AI safety via rigorous model testing trusted by the White House major enterprises and leading model developers. Additionally you will partner directly with customers to evaluate their SOTA Models.
Were looking for entrepreneurial Software Engineers to join our team. In this role youll be given the opportunity to build these products and drive millions of dollars in revenue. Youll also get widespread exposure to the forefront of the AI race as Scale sees it in enterprises startups governments and large tech companies.
The ideal person is a natural entrepreneurial engineer who can take an ambiguous scope and lead the of outcomes doing what it takes to hit them including both backend and frontend coding defining requirements coordinating with other eng and operations teams at Scale etc. We strongly believe the best engineers own outcomes and deeply understand customer problems.
You will:
- Own large new areas within our product
- Work across backend frontend and interacting with LLMs and/or other ML models
- Deliver experiments at a high velocity and level of quality to engage our customers
- Work across the entire product lifecycle from conceptualization through production
- Be able and willing to multitask and learn new technologies quickly
- Collaborating with crossfunctional teams to define design and ship new product features and experiences.
- Must be able to commute to the San Francisco or New York Office 12x weekly.
Ideally youd have:
- 3 years of fulltime engineering experience
- Proficiencies in one or more of Node React Next.js and MongoDB
- Solid background in algorithms data structures and objectoriented programming.
- Experience scaling products at hypergrowth startups
- Excitement to work with AI technologies
- Strong written and verbal communication skills
- Strong problemsolving skills and be able to work independently or as part of a team.
Nice to haves:
- Strong knowledge of software engineering best practices.
- Have experience with AI platforms and technologies including generative models and LLMs.
- Experience building ML infrastructure and AIpowered solutions.
Compensation packages at Scale for eligible roles include base salary equity and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position determined by work location and additional factors including jobrelated skills experience interview performance and relevant education or training. Scale employees in eligible roles are also granted equity based compensation subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process and confirm whether the hired role will be eligible for equity grant. Youll also receive benefits including but not limited to: Comprehensive health dental and vision coverage retirement benefits a learning and development stipend and generous PTO. Additionally this role may be eligible for additional benefits such as a commuter stipend.
The base salary range for this fulltime position in the location of San Francisco is:
$160000 $192000 USD
PLEASE NOTE:Our policy requires a 90day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry and our team is transforming how organizations build and deploy AI. Our products power the worlds most advanced LLMs generative models and computer vision models. We are trusted by generative AI companies such as OpenAI Meta and Microsoft government agencies like the U.S. Army and U.S. Air Force and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability status gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at Please see the United States Department of Labors Know Your Rights poster for additional information.
We comply with the United States Department of Labors Pay Transparency provision.
PLEASE NOTE: We collect retain and use personal data for our professional business purposes including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants needs provide our services and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our for additional information.
Employment Type
Full Time
