Project and Optimisation Specialist

The Reporting and Optimisation team is a newly established group within the larger Content Integrity department of Trustpilot. Our mission is to enhance the customer journey and optimise service design by leveraging datadriven insights and streamlined processes. While our team is primarily based in London we also collaborate with colleagues in Lithuania and Copenhagen to deliver impactful results across the organisation.

As an Optimisation Specialist within our dynamic Optimisation team you will be pivotal in driving efficiency and effectiveness across our Trust and Safety division. Youll focus on project management process optimisation and data analysis to ensure our initiatives align with strategic objectives and deliver impactful results. Your expertise will contribute to streamlining operations improving workflows and enhancing our ability to maintain a safe and trustworthy platform.

What youll be doing:

Project Management & Delivery:

• Develop and manage detailed project plans ensuring timely and onbudget delivery aligned with OKRs.
• Track progress against KPIs proactively addressing deviations and holding team members accountable.

Process Optimisation & Mapping:

• Analyse and map processes (using tools like Miro or Lucidchart) to identify and implement efficiency improvements.
• Develop and maintain clear process documentation.

Data Analysis & Reporting:

• Analyse project data to identify optimisation opportunities and trends.
• Create and maintain reports and dashboards for stakeholder insights.

Stakeholder Management & Risk Management:

• Communicate project updates and risks effectively to stakeholders.
• Collaborate with teams to ensure alignment and mitigate potential issues.

Who you are:

Experience & Technical Skills:

• Proven experience in project management ideally within a Trust and Safety or related operational environment.
• Demonstrated ability to map and optimise business processes.
• Proficiency in process mapping tools (e.g. Miro Lucidchart).
• Ideally familiarity with Salesforce Service cloud and Zendesk.

Skills and Attributes:

• Skilled in designing and optimising workflows to improve efficiency.
• Ability to consistently meet tight deadlines and deliver projects on time and within budget.
• Excellent written and verbal communication skills with the ability to engage effectively with stakeholders.
• Strong analytical and problemsolving skills with a proactive approach to identifying and resolving issues.
• Ability to adapt to changing project requirements and priorities in a dynamic environment.
• A team player with excellent interpersonal skills able to work effectively with colleagues across different departments.

Whats in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package bonus
• 25 days holiday per year increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan online GP 24/7 Employee Assistance Plan
• Full access to Headspace a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis a gaming corner coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties including companywide celebrations and events ERG activities and team socials.
• Access to over 4000 deals and discounts on things like travel electronics fashion fitness cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure

We want to be a part of creating a more diverse equitable and inclusive world of work for all. Were excited to hear about your experiences as well as how you will contribute to our working culture. So even if you dont feel you dont meet all the requirements wed still really like to hear from you!

#LISK1

Required Experience:

Unclear Seniority