CGM Delegated Claims Technician

The Claims Processor CGM role is responsible for supporting CGM TPA & Coverholder Claims Vendor Management activities. This is spread across three key pillars of activity:

• Coverholder with Claims Authority Onboarding Activity
• TPA & Coverholder with Claims Authority Performance Management
• TPA & Coverholder Claims Audit Management

The role works collaboratively with CGM Claims Vendor Management Claims Technical Services & Governance and the CGM Claims Lines of Business to support the robust oversight of third party claims vendors.

Coverholder Claims Authority Oboarding Activity:

Responsible for collating responses to and approvals of the Coverholder with Claims Authority due diligence question set as part of the onboarding and renewal process for a Coverholder. This is focused on gathering the relevant information to enable effective assessment of the Coverholder ability to service claims manage risk and meet relevant regulatory requirements as well as sharing this with relevant stakeholders for review and approval.

TPA & Coverholder with Claims Authority Performance Management

Support the Claims Vendor Management team in their ongoing performance management of each CGM third party. The core focus of this pillar is administrative support of the team in review of performance data tracking actions raised in relation to performance issues and minute taking for internal performance management forums.

TPA & Coverholder Claims Audit Management

Support the delivery of the claims vendor audit programme with a particular focus on the administration of the Lloyds market coordination tool Delegated Audit Manager (DAMs). The work will involve the coordination of claims audits as well as sharing of audit outputs reports and actions with relevant stakeholders to ensure appropriate oversight and action is taken (where required) with each vendor.

Key Responsibilities:

1. Effective ownership of the collation and completion of the Coverholder Claims due diligence questionnaire ensuring that it is completed in a timely manner and remains compliant with Chubb and regulatory requirements.

2. Ownership of the performance reporting pack distribution to internal and external stakeholders ensuring timely stakeholder completion. Own action tracking ensuring all actions are completed and closed effectively and in accordance with all documented timescales. Support performance oversight through analysis of performance metrics.

3. Carry out key Claims administrative duties in relation to the DAMs system from coordination of audits through to receipt of audit outputs and tracking of necessary actions that may follow.

4. Adhoc requests as required

What we offer in return:

• 29days of vacation a year
• 2 days working from home option additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Meal allowance
• Pension plan
• Stock purchase plan
• Flexible compensation scheme
• Gympass
• Employee assistance program
• Comprehensive Learning & Development offer

Flexible Working
We are open to discussing flexible working arrangements. This can be discussed with the Recruitment Business Partner managing this position.

Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. Were an ethical and honest company thats wholly committed to its clients. A business thats engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment thats collaborative and supportive.

Diversity & Inclusion
At Chubb we consider our people our chief competitive advantage and as such we treat colleagues candidates clients and business partners with equality fairness and respect regardless of their age disability race religion or belief gender sexual orientation marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation

Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race color religion sex national origin ancestry marital status age individuals with disabilities sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.

Key requiremens and Qualifications:

• Background studies in Law and/or Business Administration is desirable
• Knowledge of insurance industry and claims handling (vendor and carrier perspective).
• Experience of managing vendors in an insurance environment (in particular vendor onboarding and vendor operational audit activities) desirable.
• Governance and Compliance experience desirable.
• Excellent time management and organizational skills. Must be able to excel independently and in team environment.
• Effective communications and interpersonal skills to be capable of dealing a diverse group of internal stakeholders external partners and customers.
• Knowledge of and experience with software applications including multiple claim systems (desirable) web based systems and MS Office
• Fluent in second European language (Spanish French German Dutch Italian)
• Advance level of English is a must.