Service Advisor
Service Advisor
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Job Description
At Blasius Chevrolet Cadillac we are laser focused to make every customer a customer for life. Motivated driven and successful employees help support to solidifyan outstanding customer experience for every client. We reward top performing professionalswho are ready to work hard who care who are customer centric and that are highly motivated as well as driven to exceed expectations everyday. Every employee in their position at Blasius Chevrolet Cadillac isvitalcritical and paramount to our continued success. Our Dealership legacy is to provide every Blasius client with an exceptional customer experience while offering great value that our community has come to expect from an automotive dealership.
We are seeking professional energetic and high performance individuals to join our fastpaced Service Department.As a Service Advisor you are exclusively and fully responsible for our customers complete satisfaction as well as the overall customer experience. You are the first point of contact with our customers and must be wellversed in maintenance items service repairs and automotive product knowledgeand services as well as the overall customer service experience. Beginning with a prompt professional warm greeting a consistent proven service processand crystal clear communicationwhileunderstanding the entire service repair order process all in a team environment. Service Advisors are true automotive professionals who genuinely enjoy helping clients and other fellow employees. We are open to individuals who have limited experience inthe automotive industry but must have previous experiencein an automotive customer service setting automotive retail sales setting orthe mechanical fleet industryor the hospitality industry.
What We Offer
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase and lease plans
- Family owned and operated since 1935
- Health and wellness
- Lunch is provided when working Saturdays
- Discounts on partsand service repairs
Responsibilities
- Oversee and maintainthe flow of the ServiceLanes through out the day and evening. Ensure that all customers receive prompt and courteous service while providingan exceptional customer experience.
- Take full responsibility andownership of the customers service experience by following a consistent and proven service process along with additional assignments that allow the dealership to leave a positive and longlasting impression with our valuedcustomers everyday.
- Provide automotive and product knowledge assistance with concierge support and guidance for all customers and their questions relating to their vehicles whether its via phone email text messageor in person to assure the client is handled properly anddoes not get mishandled or misguided
- Present all vehicle diagnostics service repairs maintenance services recommended and scheduled services from our trained technicians to promote reliable worryfree driving for our service customers.
- Distribute work between technicians efficiently
Qualifications
- Required to promote an organized professional and friendly setting forour clients as well as structuring the framework for other employees.
- Must have the ability to manage and surpassthe expectations of our clients and other fellow employees
- Time management skills to meet and/orexceed assigned completion times assurances and commitments
- The focusand ability to effectively communicate and develop business relationships with our customers along with shareteambuildingskills with fellow coworkers.
- Professional wellgroomed personal appearance.
- Help cultivate effective ideas along with automotive best practices
- Must have a team focus and highly driven to inspire a consistent customer centric aptitude
- Must have a minimum of 4years in a customer service setting retail sales setting or in the hospitality industry
- Must have a minimum of 4years in the automotive industry
- Clean driving record
- Willing to submit to a preemployment background check & drug screen
Required Experience:
Unclear Seniority
Employment Type
Full-Time
