Sewer Drain Technician

Job Summary:
The Sewer & Drain Technician will be responsible for providing sewer and drain cleaning services to both residential and commercial customers. This includes routine drain maintenance emergency drain cleaning services line locating and video inspection and sewer cleaning. The technician will utilize various machines such as cable machines jetters locators and sewer cameras for these services. They will also handle customer service calls by performing the necessary service and/or selling additional services to complete repairs and prevent further damage.

Job Duties:
Clean and clear drains and sewer lines
Troubleshoot diagnose and repair drain and sewer line problems
Perform line locating and video inspection of sewer lines
Identify sewers in need of repair or replacement
Explain diagnosed problems reasons and resolution options to customers
Provide written estimates to customers for necessary repairs
Educate customers on the importance of routine drain maintenance and sewer repair and replacement
Collaborate with Service Coordinator/Dispatcher to ensure the success of sewer and drain business
Maintain and protect sewer and drain machines and camera equipment
Ensure thorough cleanup of customer property after work is complete
Train and mentor apprentices on sewer and drain business
Provide excellent customer service and communication to foster business relationships

Qualifications:
13 years of residential and/or commercial drain cleaning experience including working knowledge of drain line methods tools and machines
Knowledge of drains and sewer lines
Previous experience with cabling/jetting of drain lines
Previous experience with sewer camera/video inspection
Familiarity with using smartphones text messaging and email; ability to use an iPad and smartphone
Effective communication and customer service skills
Professional and knowledgeable appearance and demeanor
Ability to work independently
Strong mechanical skills including the use of hand tools and sewer and drain cleaning equipment
Ability to troubleshoot and diagnose complex drain issues

Physical Requirements:
Ability to lift sewer and drain machines and lift 75100 pounds multiple times a day
Operation of sewer and drain machines
Ability to work and drive in various weather conditions
Physical ability to sit walk stand bend squat climb kneel and twist intermittently or continuously

Other Requirements:
Valid drivers license and ability to be insured by the companys insurance
Ability to work 7:00 a.m. 4:00 p.m. Monday through Friday and participate in a rotating oncall schedule for nights and weekends
Ability to meet and maintain physical and environmental job requirements
Ability to meet and maintain productivity safety and quality requirements
Commitment to maintaining a safe working environment
Keeping company equipment tools and vehicle in clean working order

Note: This job description provides an overview of the responsibilities and requirements of the Sewer & Drain Technician position. It is not an exhaustive list of all duties responsibilities or requirements.

Pay Range
$26$35/hr dependent on experience eligible for overtime

Our Values
Monona looks for employees who live their life love their work are personally accountable and go beyond what is required. Everything we do and the way in which we do it is aligned with our core values. Quality craftsmanship customer service and safety are at the core of who we are.

Live Your Life; Love Your Work.
Working hard and having fun is at the core of who we are. We strive to create an environment in which hard work and flexibility go hand in hand.

Create Enduring Relationships.
We value our customers and team members and do not take them for granted. We work cooperatively and respectfully and exercise a willingness to be helpful and supportive.

Be Personally Accountable.
We follow through on our commitments and deliver on our promises. We take responsibility for our actions and mistakes.

Do the Right Thing.
We act with integrity and focus on being honest fair and ethical. Quality craftsmanship customer service and safety are integral to who we are and how we accomplish our work.

Show Respect for Others.
We believe in honesty and treating people fairly and with respect. We listen to our employees customers business partners and the community.

Remain Humble.
We are one team; our success is collective not individual. We are quietly confident and let our actions speak louder than our words.

What we offer

At Monona Plumbing & Fire Protection our employees are our greatest asset. We value our employees by committing to providing a comprehensive benefits package to support their wellbeing and success.

Heres a brief overview of the benefits available to you as an employee (nonunion):

• Health & Wellness
  • Health Insurance with Group Health Cooperative (GHC) Dental & Vision
  • EmployerPaid Life Insurance
  • Flexible Spending Account (FSA) or Health Savings Account (HSA)
  • Voluntary insurance options such as: short term disability long term disability critical illness voluntary accident
• Financial Stability
  • Competitive Pay
  • Retirement Savings 401(k) with Employer Matching
  • Rewards and recognition
• WorkLife Balance
  • 8 Paid Holidays
  • PTO Policy
  • Work with a valuesdriven and closeknit team
  • Regular company & team events

Monona Plumbing & Fire Protection is an Equal Employment Opportunity/Affirmative Action Employer. We are committed to fostering a diverse and inclusive workplace and do not discriminate based on race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information veteran status or any other status protected by applicable federal state or local laws.
We encourage individuals from all backgrounds to apply and we are dedicated to creating an environment where everyone feels respected valued and supported in their career growth. Please let us know if you require a reasonable accommodation during the application or interview process.