Associate RevOps
Associate RevOps
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Desired Skills: Ability to work in different time zones Familiarity with CRM software
Experience: 68 Years
Location: Gurugram
About the Role
Step into a leadership role where you drive customer success at the highest level! We are looking for a Lead Customer Success Manager (CSM Americas) to spearhead our B2B client relationships ensuring every interaction is a seamless valuedriven experience. If youre a strategic thinker who thrives on customer delight and team leadership this is your opportunity to shape the future of customer success.
What Will You Do
1. Customer Success Leadership:
Own and drive customer success strategies ensuring longterm retention and growth.
Lead highvalue client relationships delivering an exceptional B2B experience.
Oversee seamless onboarding processes to ensure clients realize value from day one.
2. Customer Advocacy & Relationship Management:
Act as the strategic partner for key clients fostering deep and impactful relationships.
Take charge of escalations and proactively resolve customer challenges.
Implement proactive strategies to enhance customer satisfaction and retention.
3. Growth & Expansion:
Collaborate with sales and product teams to drive account expansion and revenue growth.
Identify opportunities for upselling and crossselling ensuring maximum client value.
Develop account strategies to enhance client engagement and product adoption.
4. DataDriven Customer Insights & Feedback:
Gather analyze and leverage customer feedback to drive product and service improvements.
Collaborate crossfunctionally to refine processes and enhance overall customer experience.
Establish metrics and KPIs to measure customer success and satisfaction effectively.
5. Product Adoption & Strategy:
Guide clients through seamless product adoption ensuring they maximize the value of our solutions.
Develop playbooks training programs and best practices to improve customer engagement.
Stay ahead of industry trends to continuously optimize customer success strategies.
What Makes You a Great Fit
Proven experience 5 years in Customer Success or Account Management preferably in a B2B SaaS environment.
Strong leadership and strategic thinking skills with a track record of managing highvalue accounts.
Excellent communication negotiation and relationshipbuilding abilities.
Experience with CRM software and customer success tools to optimize client interactions.
Datadriven mindset with a passion for improving customer journeys and business outcomes.
Ability to work across different time zones and manage global customer accounts.
Required Experience:
IC
Employment Type
Full Time
